The Empire Hotel & Spa

Would love to stay again

I liked the furnishings,the cleanliness and the staff. Our bedroom was slightly too small and I would have preferred a walk in shower as I have difficulty getting my legs in a bath

Excellent

had an excellent stay & have rebooked to stay in the winter great facilities & staff were excellent restaurant food very good

The lounges, bar and restaurant were lovely. Hot breakfast served at table was good, good choice. Room small but adequate, didn't like glazed bathroom door! Bathroom and bath very small. Parking permit excellent idea. We arrived early and were able to park until check in time. No bottled water or tissues provided in rooms. No information about hotel given on booking in, just basic meal and spa times. Only found out about the terrace from other guests who were checking out. Lovely terrace on second floor but pool and sides of pool absolutely filthy with moss and dirt. Pity as this would be ideal for children to cool off in. Smoking at entrance shouldn't be allowed as smoke enters hotel reception area. Location of hotel very convenient, near all amenities and restaurants and bars. Pool and spa both excellent.

dinner was expensive. They do not put price on menu and charge you after. otherwise all good

The hotel staff are very friendly and welcoming. If it is at all practical we will stay at the Empire whenever we visit North Wales.

A great hotel, everyone was so friendly, great service. Excellent food. Fabulous stay thank you 😊

The property was generally an exceptional place to stay. Its ambience was superb and the staff were totally committed to ensuring that the stay was as relaxed and as stress-free as possible. A few minor tweaks could make the stay even more memorable - biscuits in the room with the tea and coffee. Breakfast could also be improved, e.g. better quality sausages (with less rusk content) and a greater continental breakfast option, e.g cooked meats and cheese.

Elegant hotel. Nostalgic. Classy.