Grand Decameron Complex Bucerias, A Trademark All-Inclusive Resort

We went for the first time between Feb.9-23. On the first night, checking in was fairly straight forward and a staff member was helping bring our luggage to the fourth floor. No elevator, so not sure how he managed to get there with everything before us? Maybe there is a lift, but only for staff? Never saw it though.The room was disgusting. Everything falling apart and it didn't look like it had been cleaned at all. No hooks to hang anything in the bathroom,which meant leaving clothes on the dirty floor. The location in bldg 2 was very noisy, with it facing the pool and loud speakers going all day long.Asked to switch to another location,but they couldn't accomodate for 2 nights. Had to go thru our rep to get into another room.Better location at bldg 4. Seemed to be in better shape and the cleaning in the room was much better. Wifi is spotty at the best of times.Needed more pool chairs. If you didn't reserve them by 8:30 at the latest, it was difficult to find empty chairs. Got pretty sick of the same food choices, which alternated somewhat but there could have been more options-maybe a sandwich station?No cappucino or specialty coffee really,unless you went to the italian restaurant at night. The ala carte restaurants were good, but unless you got up early in the morning to go to the front desk and reserve a time, you were out of luck.Entertainment at night was just OK. Sat on a concrete slab in the amphitheatre location. Not at all comfortable for those of us over 30. There were some plastic chairs to sit on, but not enough of them. The worst part was what happened during the cartel violence which broke out the 2nd last day for us.They cut out the TV and stayed off for 2.5 days, which meant we couldn't get any outside information about what was going on. Nothing from the staff either. No notices, information or other things that might have reassured us that we were mostly safe. NOT OK considering what was going on.The poor people who checked out on sunday could not return to their rooms and had to sleep OUTSIDE on pool chairs and whatever else they could get their hands on overnight. It looked like a shanty town. Not sure why they couldn't have allowed them to get back into their rooms, since no one was checking in that day. They were allowed to get rooms on the monday however. It was mostly chaotic, which I understand somewhat given the circumstances, but I feel like the staff could have done more to help allay our nerves and address the concerns we had.Some of the staff was polite and helpful,but in the minority, I felt. Very budget hotel. No room service.Would I return there? The answer is no sadly.

Location is good, being in Bucerias. Staff was ok.

Food was disgusting, no cleanliness, no elevator, no where to sit at the beach, and activities preventing access to kayaking out in the bay. Physically coming out to get me and wouldn't leave me alone even after I said I was going back. Stayed right beside me, so I could even enjoy the rest of my kayaking. Open leaving I tried to cancel my daughters reservation. She was going a couple of days after me. I ended having to pay almost 1000 dollars US, for nothing. They would not refund me even though she never went to the property and I told them so, because I had to get her other accommodation. The property is not acceptable. I called booking and the hotel many times and no one would refund me. Wasting many hours of my vacation at my new accommodation.

bons repas personnel très attentionné,courtois et souriant très propre.

connection imternet WIFI .Difficulté à avoir une connexion stable.Nécessité de se reconnecter souvent

By far breakfast was the best, omelettes and fruit...water views and good seating options

We went as a family of 10. With 4 rooms. We had 4 grand kids with the group. First there is lots of room around the pools and beach for beach chairs but most days you can not get one let alone a group of 3 or 4 for our group to share. The resort needs to double the number of chairs!!! The chairs are so limited that if you don't put out a towel and personal belongings on a chair at 6:30 am you don't get one! Never again would I suggest going back to this resort for our group!!! The next huge problem is the a la cart restaurants. They have very little seating (maybe 10 tables) at each of the three seatings. 6pm 7:30pm and 9:00pm. Our group had 4 kids between 3 and 8 years old. We had a single mom in one of the rooms with two of the kids. If you want a reservation you can try the app that does not work we had 6 adults trying all 6 cell phones with no luck to get the app to work. We were told the app does not work and that we had to line up in the building 4 lobby to make a reservation. The impossible part is that the line starts building before 6:30 am for the customer service desk open at 8am. The icing on the cake is that every room must have a representative in order to book dinner. I could not book dinner for the group!!! Everyone had to be in line at 6:30am. This was not possible for my single daughter with her two young kids!!! Full disclosure...I was very angry with the Westjet holiday rep (Nexus) and he some how did get us a reservation for the group for 3 dinners that were at best just average. My last point here is we went to this resort because of price but in hindsight we would of been much happier and better off just to pay a little more for a far less stressful holiday. Please consider our experience when you make your choice of resorts. Rob Vancouver BC Canada

La habitación con vista frontal al mar

X

Everything was absolutely amazing! We were pleasantly surprised because, after reading some reviews, we expected things to be much worse. In reality, this place exceeded all our expectations. The resort is superb! The food is incredibly delicious and perfectly clean—you can see they are constantly cleaning and washing everything. The grounds are beautiful and very spacious. Regarding the A La Carte restaurants: many people write that it's hard to get a table, but that’s not true at all. It is very easy to book a reservation online through the app without standing in lines. The check-in process was smooth and fast. We requested a room in Building 1 with a frontal sea view and a specific floor before our arrival, and the staff gave us exactly what we asked for. While the hotel itself has a bit of a vintage feel and is slightly "tired" in terms of age, everything inside the rooms is in great condition. Most importantly, the mattresses are absolutely new and very comfortable! Separately, I would like to mention the excellent value for money — the service is absolutely great for this price point.

The hotel is a bit older (slightly "tired"), which is noticeable in some common areas, but it didn't affect our comfort at all because the rooms are well-maintained.

I loved the beach. You could walk for miles. The most beautiful sunsets. A lot of rooms need updating. There are 6 blocks. We started in Block 2, 4th floor. Moved to Block 4, 3rd floor, much better. Everyone very friendly. Great service. Good food. Lots of selection. Fruit is soooo flavourful. Will be back!

Les espaces communs sont très propres. Le buffet et le petit déjeuner très bien. Le personnel du restaurant très gentils.

La chambre n'était pas terrible, surtout par rapport au prix. Literie moyenne, porte fenêtre qui fermait mal, trop bruyant.