Crown Reef Beach Resort and Waterpark

Forget what bad review you’ve seen or heard, this hotel was amazing for my family and I. The workers are endlessly working to keep the place clean, esp at the pools. Lots of staff available at the pool to assist in safety swimming and rules being followed. Everyone staff was so polite and helpful. The rooms were updated and so nice. My husband loved the AC the most. Even with the beach renovations going on, hotel was still making it fun and a great time for all guests. The family package offers when booking was a great day.

Sophia was an absolute delight! She ensured we had everything we needed/wanted, and had the sweetest personality! Truly a wonderful server!!

The pool and beach for the kids

The construction early in the morning messing up my sleep

Furniture old , and the wood stain looks bad

I visited the Grab N Go inside the resort. The female worker behind the counter was incredibly unprofessional. She made judgmental faces at me while serving me, which made me feel very unwelcome and uncomfortable. I’m very disappointed with this customer service and hope management addresses her behavior. I don’t know her name, but if I had to describe her, she was an African American woman with long black hair. However, for the most part, the resort was a great place to stay, and we would definitely visit again.

Excellent breakfast at the Loco Gecko. Sophia was an amazing waitress. She enlightened our crew on many local spots to try.

Room wasn’t ready until 4 pm (advertised check in time). We went to the pool at this time. Had to change in a bathroom in the arcade that was hot and disgusting. The toilet seat had feces on it. The lazy river was disgusting with trash floating in it. The pools were similar. Couldn’t use the beach at the hotel as it was under construction from the Army Corp of Engineers. Could use the beach 3 hotels south of us. The construction caused the water to be dark and muddy. Many guests leaving the beach due to this. Very small snack bar/gift shop with no attendant on duty. TV’s were difficult to use. Continual pop-ups on the tv with verification codes from other guests trying to connect to gaming/viewing platforms via hotel WiFi. The pumping system for pools were located at the water slide area and was very loud creating a negative experience. Not the luxurious experience advertised. Over all a negative vacation.

Darlene was awesome and very accommodating at the Tiki Bar!

We had a great time from beginning to end, we highly recommend going here, while there you need to visit Darlene at the tiki but, she's awesome, go visit the Loco Gecko for breakfast and let Sophia wait on you, you won't be disappointed