Rio Perlas Thermal Resort & Spa

Beautiful setting. Friendly and helpful staff. Great experience!

El check in fue puntual, las zonas verdes y las piconas de agua termal excelente, desayuno con pocas opciones; el restaurante es un poco caro para el tipo de comida; el señor de bus de traslado a las habitaciones de horas de la mañana amable y servicial, le pedimos a la recepcionista que nos solicitara un servicio de bus de la recepción a la habitación en la parte alta de la propiedad en la noche y nunca llego; no hubo seviicio de teléfono en la habitación y el wifi solo para áreas comunes.

Excelente lugar para descansar. Lo recomiendo. Habitaciones súper cómodas, buena alimentación, mucha naturaleza. La piscina de aguas termales muy bonita.

Heerlijke plek, fantastische villa. In de regenperiode echter beperkter bedrijf... Altijd auto nodig!

Muy lento el servicio de restaurante.. Y eso q no habíamos muchos en el salón... Otro día llegamos y 4 mesas sin limpiar nos tuvimos que sentar a un lugar alejado.. Para ir a comer hay q subir una cuesta de 70mtrs osea no podré llevar a mi madre a futuro q presenta desgaste de rodilla...si ofresen una micro bus q lleva a adultos mayores pero hay q esperar a que se desocupe..... Las piscinas es lo q rescato del lugar.. Bonitas y limpias.. La de agua caliente muy agradable y el spa muy bueno

The surroundings was very relaxing. I would go back.

Hotel Rio Perlas is in a beautiful remote setting. (In other words, don't plan on eating out anywhere but at the restaurant and bring any snacks you want with you.) The property is lush, green and tropical. Hidden among the vegetation you will find small concrete hot tubs. There are enough to go around so you don't have to share. There are also 2 large pools, one hot spring fed and the other one is cool. Unlike the amenities listed, there was no down comforter (who needs it in the tropics anyway), no were there blackout curtains and the toiletries certainly weren't "designer." Once I got over the feeling of being deceived, we had a very nice stay, in spite of the moldy room smell. (Hard to solve that one in the tropics). The staff was pleasant. The breakfast was fine but not spectacular. I had to ask the woman attending the restaurant twice to bring more fruit and silverware. (She was busy talking on her cell phone.) If you love natural beauty and have expectations for 3 star and not 5, this is a peaceful place to stay.

We rented the Presidential Suite and it was impressive. The grounds with the hidden hot springs and steep hike to the waterfall are really enjoyable. Being off season, the place was a ghost town. I get it that the hotel wants to save on resources when there are so few guests but they took it to a ridiculous level. We had no towels in our room which they kindly brought us but then we had no swim towels so we had to use our shower towels. The restaurant was empty and when we were pointed to a table that had no less than six dead bugs on the table cloth, the waitress got an attitude when we asked her to wipe them off and instead grabbed up the table cloth and all and slammed down a paper napkin holder rather than give is the cloth ones. My wine glass was cracked and my water glass had lipstick on it. The small plate of pasta in oil was $15. The waitress gave us 2 bottles of wine to choose from and just set the bottle down without opening it, pouring it, or having us taste it. When my son went to the lobby for water they told him no, because they just mopped. Don’t get me started on asking for a wine bottle opener for a room with a wet bar, fridge, and wine glasses. If you are going to strip it down to no service/awful service, you should simply close for the slow month, not treat your few guests like they are a nuisance.

Excelente ubicación lo hace un lugar único para la relajación y el verdadero descanso. Personal muy amable y atento. Aseo y mantenimiento de las habitaciones deben mejorar. Servicio de restaurante con oportunidades de mejora también

Poco personal, ocupado en labores de mantenimiento más que en atender a los visitantes.