Centrella Hotel, a Kirkwood Collection Hotel

Room was great.

Staff not service minded, sitting on their phones at front desk. No bread at breakfast, said they had ordered and will arrive in about an hour.

A cozy and charming house with beautiful curb appeal. It has a vintage character that gives it a unique and welcoming atmosphere.

Unfortunately, our room was very disappointing. The bedding was extremely old, with a gray-yellow color that looked worn and outdated. The towels were even more concerning -they were dark gray, heavily worn, and had a strange smell. They did not smell dirty, but they certainly did not feel fresh or clean, and we did not feel comfortable using them. I went to the front desk and requested a replacement set of towels. The staff kindly provided new ones, but unfortunately they were just as old, gray, and worn out as the first set. The furniture in the room was also old, although it appeared to be part of the hotel’s style and design, which is perfectly acceptable. However, basic essentials such as bedding and towels should be clean, fresh, and regularly replaced. These details have a major impact on the guest experience and were the biggest disappointment during our stay. The bathroom door also looked dirty and unpleasant, and it would benefit from being repainted. I understand that the hotel aims to maintain an authentic style, but basic maintenance issues like this should still be properly addressed. The hotel is priced above average for this city, and if I had known the condition of the room textiles beforehand, I would not have chosen to stay here. Another unpleasant experience occurred at 9:20 a.m. when someone opened our room door, looked inside, and then immediately closed it without any explanation. Fortunately, we were already dressed, but it felt intrusive and uncomfortable. Overall, I would not recommend this hotel. When paying premium prices, guests expect basic standards such as fresh bedding, clean towels, and respect forprivacy. It was especially disappointing, and we were relieved that we only stayed for one night.

Pathetic place, very dirty carpet everywhere and also they had no body wash, when asked about it they told that they were out of it. The breakfast barely had any options. The only good thing about the place is its location. Not worth spending so much money. Stayed here for two nights, worst two nights of my trip

Gute Lage, charmante Einrichtung

Keine Bagels mehr zum Frühstück um 8:45.

Расположение , интрерьер .

Все было идеально все супер

Location

Staff at night very rude Very bad breakfast