Quality Inn

This hotel is located in an ethnic neighborhood commercial area about a mile from city center. We checked in and went up to our room and found a hole punched in the wall, an iron burn on the carpet, ripped upholstery on the chair, the phone not working, the television wouldn't turn on, and the room "iPad" smashed. We immediately went back to the front desk to complain and were promptly given the room next door that had none of these issues. In fact, this room was average sized, comfortable and fairly well maintained. Later in our stay we noted that we had one of the larger rooms in the hotel, with some being quite small. Rooms overlooking the parking lot are quieter than those facing the busy street - none offer any scenic views. Breakfast was variable, with one day being pretty good and another day with minimal food available and the biscuits being very stale - like hockey pucks. Note that the breakfast area in the lobby is fairly small, with more than about 6 persons filling it up. Staff were friendly and efficient. Obviously the hotel uses "demand management" to set room rates, with ours varying from about $100 to $180 over 3 nights. If you can get a larger room for under about $130/night it is a pretty good deal in a city of expensive hotels.

Drain is slightly clogged. No restaurant is readily close. Kelvin

The hotel is near the airport. The area might seem unsafe but as long as you take the usual precautions, then you are about as safe as you would be in most big cities. I had a quiet comfortable stay in a clean room.

Good all round but breakfast staff slow to fill empty containers

Location to J-Town and the church for Celebration of Life family member. Nice breakfast set up and daily variety. Sausage was delicious too! Very nice stay.

Hotel was clean and comfy. Nice bathroom. Friendly employees. Safe parking. No odors. Windows open and good air conditioner. WiFi needs some updating, but it works and it is pretty average. Would Recommend.

Good value for price. No communication between staff. We were there for a wedding. Gift bags for all the guests had been given to the front desk, but were not handed out. Staff insisted that they did not have anything. When a family member came and spent 35 minutes with the front desk lady, finally found the bags, 2 days later, in a locked office.

The service Was horrible and the people were rude.

Worst experience! Check your bank account when you leave they will try to over charge you!! When I checked out there was a pending charge of $120 plus the incidental hold for my prepaid rooms. I called 4 times no one could tell me why and said call back tomorrow at certain time to speak to Renee who was never there and didn't call back. When I finally got ahold of him he had an attitude and said it will go back onto my account in a week. He couldn't tell me why either.

good clean place. breakfast is very basic and coukd be improved.