Homewood Suites by Hilton Indianapolis Airport / Plainfield

Staff was friendly and hotel was in a quiet location off a main street.

I liked it being close to the airport.

Price was way to high, baggage carts were falling apart, looks like they painted recently but let tape on doors, ac/heat unit kept turning on and off and showed error, no shuttle to the airport when told we would have one.

breakfast was great. outdoor space was nice.

the check in process

Booked this location with the family specifically for the pool and “spa” aka the overused/under-maintenanced warm -not even hot-tub. Was informed at check in that the hot tub was down. Go figure. After it was “fixed” the jets didn’t work and the water was Luke warm… seems to be the normal at all hotels these days but other than that. Room was clean, breakfast was your typical hotel breakfast.

Really friendly staff rooms were clean hot tub was down but pool was going

Hotel room was pretty dirty, simple things in the room were broken that could of been easily fixed prior to using that room. Pool area was extremely dirty. Looks like no up keep is done. Staff was nice though, other then that it was fine just way over priced for a run down room.

Great location, nice rooms, comfortable beds.

The pullout couch bed had crumbs and was dirty. The bed was not that comfortable over all the room was dirty.

How dirty the room was and the gentleman at the front acted like he did not wanna help me

They didn't have the room I booked available. Key card didn't work. Knocked on our door at midnight to get payment because it didn't save in their computer.