Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

The pool was nice. The room size was nice. Staff were friendly.

The sliding door bathroom door makes it hard for privacy traveling with others.

The location

The first room was cold with no thermostat on the wall to adjust the temperature. The second room had toenails clipping on the floor and the bathroom was dirty.

room was clean breakfast was good

The hotel was dirty overall. Coffee was cold. Shower caulk was dirty and needed to be replaced.

Clean room. Breakfast was okay, not the best quality but decent. Wish it went to 11 on weekends.

Beautiful building, terrible service! Front desk unattended. Push the buzzer and waited 10 minutes to check in, still no one showed. Went to dinner came back. Same scenario. I called the hotel phone number and the desk phone started ringing and the desk clerk came running. He scolded me for doing that. Breakfast bar stocked or unstacked, depending on who was working. One morning, no bananas or apples. I asked desk attendant if he could check on apples or bananas. He told me because there weren’t any out. They probably didn’t have any. I said, would you mind checking anyway. He checked and came back out with apples. He said the nighttime person probably forgot to stock it. Evidently on the shift change no checking on the status of anything. Radison should send in the management team and straighten it out or take their name off the building. Would not recommend, would not go back.

Rooms were clean and big. Our toilet overflowed. While checking in the receptionist took and phone call and made us wait while he argued with a woman trying to cancel her room but it was too late. This morning housekeeping walked in while we were still in our room 9:45am and my daughter was changing. No knock just came in.

Room was very dirty, the bed uncomfortable and made a lot of noise when you move around.

Stayed 2 years ago and it was a 4 star. This time it was very dirty. Carpets in hall and stairs were dirty. The cleaning service was outside our room when we checked in and never used the vacuum. There were 3 ice makers and all three were out and staff was not friendly about it. They didnt care. The swimming pool was cold. There was no country Inn cookies.

Free parking