Holiday Inn Express & Suites Jackson by IHG

Staff was so helpful and nice

Room was great ! Clean and fresh Breakfast was perfect. Simple, clean and delish. Thank you

ust now on Google The room was clean but that’s about all I have nice to say about this place. When you’re traveling and you have a long day and you arrive at a place, you just want a few comforts. No one wants to drink out of plastic-wrapped plastic cups. Can you please look for a slightly more sustainable option. Glass is great, but even paper works. The pool was drained, and the hot tub was empty. The room was noisy, right next to the mechanical equipment room, and although the hotel did not seem to be that full, there were definitely people above us stomping around for three days in a row. Can you please consider where are you place people in room so that they are not in the most obnoxious places if there are other ones available? So sorry that we used booking.com And that apparently means that no flexibility is afforded later. We just wanted to switch from two beds to one larger one. We are both tall and had to sleep separately. Hot water was lost in the middle of the shower, after completely soaping up. It came back after about four minutes, but this was unpleasant to say the least. And worst of all, the situation with the curtains was the last straw and caused me to go into a meltdown. The blackout curtains only have a track that goes across a quarter of each window on the edge. They don’t actually close. What in the world happened to make anyone think this would be OK. Our room backed up to the pool and back patio where lights were blasting into our room and not only could we not have darkness when we’re sleeping, but there was no privacy. Luckily, I happened to have a binder clip on my chips, otherwise, I would’ve completely lost it. I cannot, and should not have to sleep in daylight. The pancake maker was also broken. We did have breakfast one of the three days, it was decent. Thank you for having paper plates for breakfast.

Space in the rooms.

The way they treat customers not very welcoming.

The location to my family‘s house celebration of Easter.

Hot tub didn’t work. Pancake machine the next morning was broken. But those little little things. The blackout curtains did not close all the way. We were able to use a binder clip to get them for about 98% however they also blocked the air-conditioning unit, which is isolated it from the room effectively having a miserable night environmentally. We’re on the first floor so you have to close the curtains. Otherwise my girlfriend felt very self-conscious.

Ideal place to stay in Jackson Ca. Close to everything. Staff are all accommodating.

The hot tub was unavailable. The blackout curtains do not close do people in the courtyard can look directly into the room. Also, this allowed light into the room at night preventing us from getting a good night sleep. I booked the room on Booking. Com and when I went to check in they would not change rooms to a King bed. This hotel chain is usually good but this hotel sucked!

I loved the breakfast, not much options when it comes to watch TV,(cable).

The location was perfect for every thing we had planned.

The breakfast wasn’t very good, but it was a nice addition since it was so convenient and right there.

The room was clean, quiet, and the right temperature. The staff were great. The breakfast setup worked well for me. The motel was easy to get to and close to the downtown.

It would have been more convenient for me if check-in was earlier than 4:00. The door to my room was quite difficult to open and close. It needs adjustment in its frame. I could never figure out how to operate the television but it wasn't a big deal for me. The coffee maker didn't work when I tried it in the morning. The phone/radio/alarm clock unit gave a beep or two beeps randomly during the night about every few hours waking me up. It was not ringing and it was not an alarm, just one or two beeps. This was a big deal.