Bali Tropic Resort & Spa - CHSE Certified

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The property itself was pretty and the food is good. I don’t have much else positive to say. Save your money and stay elsewhere Bali has much better hotels for much better deals

We paid a big premium for a Club Level room at Bali Tropic Resort & Spa, expecting luxury. What we got was a disgusting, overpriced, overrated disaster with zero accountability. Hot water barely filled the tub one-fourth full before running out. We had to boil water in the electric tea kettle for showers/baths. Maintenance never fixed it. They spilled gray water all over the hardwood floor and left a mess. The next morning, a huge plumbing leak flooded the Club Level hallway with gray water and fecal matter — nauseating in a “premium” building. Room service bungled or forgot our orders over four times — meals missing, wrong, or never delivered. When I complained to the manager, he was unprofessional, offered no compensation, and guilt-tripped me by saying he’d pay out of his own pocket but knew his workers lived in poverty. Worst of all, on our final night my wife lost her phone right outside the Club Level building after falling. We confirmed she had it at the nearby spa via CCTV. The resort has cameras everywhere, but security only checked the feed right outside our door and refused to review the actual area where she fell and where it was clearly stolen within an hour. They showed zero effort to help despite our clear instructions. Theft enabled by their laziness. Club Level perks were nonexistent. Broken promises, filth, incompetence, and indifference ruined our vacation. This place is a complete rip-off. Bali has much better options — stay far away from Bali Tropic. Would not recommend to anyone.

The deluxe bungalows are lovely and the general hotel feel is nice. The A la carte restaurant does nice food and proximity to the beach is good. The staff were all friendly and happy to help.

Having travelled around Bali this resort area (nusa dua) didn’t feel like authentic Bali. If you are after a relaxing resort to escape it’s perfectly nice but we regretted staying in Nusa Dua instead of Uluwatu. It’s fine if you’re coming somewhere close like Australia but I wouldn’t travel all the way from Europe when you can get a similar resort somewhere like Spain. The breakfast was not the best quality or good in range or foods to eat in comparison to our other stays. The beach was also disappointing because the tide was out a lot and you can’t really swim.

Relaxed vibe

Great property! we had a fantastic stay with our group which included elderly parents and young child

Great location friendly staff

No hot water and had to wait for the morning to be looked at

Loved the staff, service, friendliness, facilities and buffet breakfast!

I loved it all!