Star City Inn & Suites

Had to wait for an adult to come to the desk so we could check in. Then tried to sleep with a crying baby and some guy yelling at the baby all night, not to mention the bumping music going most of the night also. Next morning, had to go to the desk and wait again for someone who could get me some coffee and sugar, only to find the packs of sugar/ sweetener had no stir straws in them.

My family and I stay here every year as we get together for Thanksgiving in Star City. When we book, we know that this is a small hotel, family owned, and probably run on an extremely tight budget. We accept that and appreciate that there is a place to stay close to our family. While the place is a bit dated and in need of quite a few repairs, we've always been greeted with warmth. Unfortunately, this year, that was not the case. Arriving 12 minutes before check-in time, we were denied check in, even though no housekeeping was still doing rooms. We went on to our family's place, and hung out for several hours. When we returned to the hotel, we were given a room upstairs after specifically requesting a first floor room. (There is no elevator) Our room had been booked for several weeks and the lady at the counter had no care that our booking specified a 1st floor. This is the same lady that wouldn't allow us to check in 12 minutes before check-in time, and then didn't reserve our booking for a 1st floor room, knowing we were there and coming back to the hotel. Unfortunately, we will not be staying there any more. We will drive the extra 20 minutes further south to Monticello.

Overall great experience! The only thing they could do is make sure all plugs are in working condition. Love how fresh our room was in 101 ❤️❤️

The inn was clean and staff very helpful. Our TV was not working and the staff promptly fixed it.

It took almost 30 minutes to check in and I had a prepaid reservation. The longest portion of that was trying to charge me a $20 dog fee. I unpacked as my hubby unloaded and walked the dog. After that we realized the dead bolt on the front door AND the dead bolt to the joining room didn’t work. We moved to a different room. ZERO reimbursement or refund.

My stay was horrible. The manager was very rude and unprofessional. The refrigerator did not work and my food ruined. When I reported the refrigerator it was hours later before it was resolved. I will not recommend this hotel, Star City Inn, to anyone.

Good room for the money.