Extended Stay America Suites - Hampton - Coliseum

Ms Sheila the night lodger was great extremely pleasant nice and informative. She got me exactly what I asked for and was willing to accommodate anything asked. She's definitely one of the best most pleasant people I've met in a long time. She's awesome thank you for the help with everything

When we got there, the lady at The registration desk, said that we got the last room available and it might not be too clean. She went to check it and said it was OK. It was not. I’m in the process of getting a refund right now. I did not stay there.

This property was dingy. The staff was very nice but the property needs upgrading! The first room we got put into smelled like cat pee it was horrible. No amount of spray could mask the scent that was coming from The carpet. Me and my partner could bare to sleep in that. They upgraded our room for free, the upgrade was better but everything was old in there. The hallways had a funky smell to them. Thank goodness the staff was nice that’s the only good thing I really can say about it.

Uncaring, condescending employee (only one on staff seen). Rooms incredibly shabby. No bathtub plug for bathing. Formica countertops stained & nicked. Switched rooms due to broken flatscreen-video went ignored by staff member who then flippantly was ‘being helpful’ by offering a new room while blatantly ignoring video. Beds comfy with clean linens. I had mistakenly booked a non refundable 2nd night before encountering the shamefully inhospitable behavior of the staff member and having to switch rooms.

Only had coffee and cereal bars muffins For the price there should be something more

My original was not clean and had stains on the sink and the bathroom was dirty. I cleaned it myself. The tv control went out and had scotch tape holding it together. Also upon check in, the staff members eye arguing and i was shocked but one did apologize for me witnessing that. Also outside, it was hard to find a place to walk dogs as there was poop everywhere. No bags provided so i wonder if that is the reason?? I always bring my own everywhere i go. The back entrance smelt horrible as there was poop shared on the concrete from a person having stepped in it and tried to wipe it off on the sidewalk. It was in piles. The toilet was hard to flush.

Bed was comfortable. No breakfast to speak of, just pre-packaged muffins. Room floor was very dirty with hair everywhere. I used a swiffer jet mop, and the pad was black when finished. The Bathroom door handle falling off. Hallway carpet very dirty.

Forcthe most part its very quiet

All staff was great they even called your room to make sure things are all good in your room. I will definitely use this for business again every time I travel this way.

Did not like the overall smell of the hotel. We did not like the breakfast that was offered. We did not like that the hotel did not have an ice machine.