Comfort Inn & Suites Chesterfield - St Louis

The location is close to shopping and entertainment. We didn't know they had shampoo and conditioner until day 2 because our room had none. I do like when a hotel has the shampoo and conditioner. There was a blow dryer and iron if needed.

To close to the highway. We could hear the noise from the highway in our room. The room wasn't very clean (a used cough drop was on the floor next to the bed and the shower floor did not look clean), the water pressure was terrible and the beds were not comfortable.

Room wasn’t very clean. The walls the baseboards the shower. the bed was a platform bed but was so hard to sleep on a stay asleep. The frig had food inside of it from other guests. My door room was wide open upon my arrival. My overall I would not stay there ever again. BUT the young lady at the front desk was super sweet & very helpful.

They couldn’t find our reservation at first kept saying we didn’t have a reservation

Checked in was dirty walked out stayed elsewhere

I was in this place two weeks ago. I forgot my sweater in the room. I remember it 100 % I called them immediately in 30-40 since I left and I checked out . They couldn't reach housekeeper all the time when I called . It’s insane service I ever had. I left my phone number to call me back . No one called back even once . I called them every day for a week. They either said they couldn't find it or couldn't reach the housekeeper that work for them . Really . Couldt believe it. They kept me calling them back and forth. I knew for sure that I left it in the room my sweater. Expensive Italian sweater that was stolen. But what surprised me was that they promised to call back and never did. The next week I called and asked to talk to the manager. He's never at work . . The manager is also hotel owner . He never called me back either. Be careful about this place . If you forget something there it will disappear for sure . Reception and manager ( owner ) don’t care . No one will deal with it. Terrible unprofessional service . If management has any conscience could call me . I left them my number few times. Never hear anything back about my situation.

The room was very clean and the beds were super comfortable!