Residence Inn by Marriott Philadelphia Montgomeryville

good hotel for or needs… but alot of the halls smelled like marijuana often… and kids running up and down halls playing outside our room on multiple occasions.. very disruptive. front desk super pleasant… breakfast decent enough… got charged an extra pet fee but i checked the invoice so I caught it before i was billed! didnt use housekeeping… laundry was good!

Upon checkin my Wife and I has to want until reservation person complete her personal conversation on her cellphone to check me into my room and upon checkin she was rude and inattentive.At approximately 8pm we went to beverage area to purchase sodas and yet again,the same team member was on her cellphone and ignored our presence and made us wait at least 10 mins to pay for our sodas. At that point,the disrespect was to blatant and we checked out at 8:26pm.

The first thing I noticed when I entered my room was that the latch was broken in half--that's the hardware that allows you to lock the door in such a way as to disallow anyone from opening the door more than a couple of inches from the outside. So, being too tired to deal with it and too paranoid not to do something, I jammed a chair under the doorknob. The next day, which was one of the every-other-day-maid-service days, left me with no more caffeinated coffee bags for the coffee maker--just decaf. When I checked in with the front desk, I was told that they were out of caffeine coffee and were expecting a delivery the next day. My room was never again supplied with caffeinated coffee. Then one evening I heard a crash, got up and looked around a bit without finding the source of the sound, and in the morning found that one of the hair/body bottles affixed to the wall of the shower had crashed to the bottom of the tub, breaking the plastic pump. I don't use those anyway, but I didn't think it was a good sign. I think the cleaning person must have overfilled the bottle, but still, the fact that it was attached by a simple adhesive strip seemed insufficient. Plus, parts of the room definitely needed renovation. Wallpaper peeling off the bathroom wall was the most obvious. Cushions on the sofabed in the "living room" area of the suite would not inspire confidence in anyone expecting to sleep on that sofabed. And the room could use an electronics upgrade in terms of available outlets and USB ports. Overall, I'll stay there again if I have to, due to the place's convenience to my needs, but it's not a nice place to stay. The desk clerks were excellent, pleasant, and tried to be helpful. But Marriott, I'm disappointed in you.

Great breakfast and staff.

I liked that the property was next to a plaza and a movie theater. What I did not like was the cleanliness of the room. There were many long strands of hair throughout the room. Also some popcorn under the sofa. And unfortunately the toilet ran all night. Sometimes even after jiggling the handle.

Great

Awesome place to stay, very clean and affordable. Thank uou.

I drove 9 hours arrived at 11:30 pm after a long trip. I was very dissatisfied with my stay. I paid extra money for a sofa bed for me to not be able to utilize, the bed was filthy. The room was not cleaned at all. The floor was dirty there was someone undergarments on the restroom floor and the toilet did not flush. I would not recommend for anyone or a family I was so uncomfortable.

I had a confirmed booking and when I got there, they told me they had canceled it and never sent me any notice whatsoever. They stated that they overbooked and there was nothing they could do. I don't believe it should've been confirmed.

I enjoyed my stay clean comfortable and good hospitality.Thankyou