Residence Inn by Marriott Philadelphia Montgomeryville

It was my first time reservation with Hotels.com for a family trip. I reserved room, got confirmation about my reservation from Hotels.com. We arrived in the evening to the reserved hotel and got a response from the receptionist that hotel doesn’t have my reservation and hotel fully booked.It was 9pm and we had our kid with us. I was shocked .We had to do our own search, call different hotels and found one in another town. Receptionist tried to help us and call nearby hotels but every hotel was booked. And I was not the only one who reserved though Hotels.com and the receptionist told that he doesn’t have their reservation too! Horrible service at Hotels.com!!!

The room was generally OK but could have been cleaner especially the bathroom floor & around the baseboards. It needs refurbishing. The coffee pot had old dirty filters left in it. There just has to be more attention to detail. The breakfast was not on par with other hotels we've stayed at. It took awhile to get food & utensils replenished. And there were no pastries available if that's all you wanted with a cup of coffee. Coffee could be stronger too. The outside areas were well kept and pretty.

My client got to the hotel and was told that even though he had a reservation made under his name, there were NO ROOMS. I had to last minute book him a room somewhere else. I still have not gotten a response from the hotel for a reimbursement.

I reserved a room for people with physical disabilities well in advance, and the room assigned to me (hours after my arrival) didn't match the reservation. There was no room to move around with the wheelchair. We were crammed into the room for six days and very uncomfortable.

Could use a facelift

Breakfast was terrible. Only 1 day was there breakfast meat and we literally got thr last 4. On Easter Sunday there was very little and the stuff that day were rude.

Breakfast without coffee till I waited more than 10 minutes. Very little at breakfast other than scrambled eggs. Rude staff on Easter morning. Had to get towels at front desk 3 times.

Nice place to stay. Clean, quiet well kept on inside and outside. Professional staff

Property is well maintained

Very nice clean place and friendly staff

Quiet peaceful & clean.