Sunscape Coco Punta Cana - All Inclusive

Rooms smelled musty. Upgraded to Sunclub thought it would be nice room.... nooo. Pool chemicals had to be off. Turned my sterling silver ring brown. Sun club buffet same as regular buffet...food was subpar. Sushi was just sitting out on a counter at breakfast time ..... Al a carte restaurants were tiny - forcing people to eat at buffets. Sun club bar always was out of something..You could tell staff was trying to make things good.

No drinks, or water was offered while I stood 2 hours in line to check in. The room we got smelled like mold. The floors, shower, and mirrors were dirty. The sheets had stains. The mini fridge was dirty in the inside, rusty and condensation on the outside. The very next day I requested a new room which wasn’t much of an upgrade, but smelled less moldy. There were many mosquitoes and ants in the room. Room towels were not very clean and beach towels smelled musty. The buffet food options were limited, food often cold. Flies & cockroach. Restaurants a la carte only open on selected days and you can’t make reservations for dinner in advance, unless you check at exactly 9am. This is so inconvenient as the app doesn’t work well in the rooms bc of WiFi. The service at these restaurants took too long, staff don’t check in with you after you get your food. I made reservation for Tierra and I let the waiter know it was my mom’s birthday, he said they’d sing happy birthday and bring a dessert which never happened but they did sing happy birthday to someone else sitting at a table next to us. Overall I’m very disappointed. Pool and theater bars were full at all times. I got like 3 drinks the whole 6 days I stayed there. Drinks weren’t great. I very much disliked that guests were smoking everywhere including in the pool and by the bars although there were “No smoking”signs. Not all staff were friendly or welcoming. Genesis, Ariela and Danna were so wonderful, attentive and very kind.

Service

Jorge fue la persona que realizó el check in y fue muy amable y profesional, Excelente . El Aire en la habitación hace mucho ruido y en mi caso soy muy sensible a la hora de dormir. El personal super amables, instalaciones cómodas y los shows espectaculares,,

Language barrier was an issue and electric at resort was out for an hour day 1 and 3 hours day 2

Limited options for dining

Wish there was more international food

The beachfront area was absolutely stunning: clear water and not too much seaweed - they did a good job of controlling it. The pool areas were nice too - never overcrowded. As for the property, it was decent: didn’t care for our room and probably should have asked for another one (it was on the back side and then we heard dogs barking). The dining options were VERY limited: not sure if it was different if you went to the specialized restaurants. If you’re vegan, a picky eater or a vegetarian you might struggle. At one point, we ended up just eating fruit. The worst part is the vendors who try to sell you excursions, cigars, massages, and just any goods in general. It’s frustrating because they are relentless and you’re just trying to enjoy your vacation. I wish the resort didn’t allow them on the beachfront area. They should be limited to the lobby area. They need to understood no means no. Overall, we had a nice time - any break from everyday life is a good thing.

The place has a lot of potential. The bathroom needs some upgrade. Gastronomy is okay. However, it will be great to introduce tourist what the Dominican food is about like fried fish, stew goat and

The beach was dirty with sargasso probably if we go in another time will be better. But for these days we couldn’t get into the water. I was disappointed about it and the smell was awful, also the resort is not 100% free of smoke. For me too much alcohol and smocking allowed in all areas.