Sunscape Coco Punta Cana - All Inclusive

THIS REVIEW IS FOR MY FIRST TIME IN PUNTA CANA! The rooms were disgusting! The WiFi did not work, my cellular connection did not work at all unless I was by the pool side. There were no TV Channels and no smart TV- as promised. The shower head was moldy and the air quality was really bad! Im asthmatic, me and my daughter woke up extremely congested! I couldn’t breathe for the first few nights! I requested a room change because of that- not to mention the foul smell coming from the AC and the horrible smell of the beach. They agreed to change my room, but even then the toilet was not working, they ran out of shampoo, conditioner and shower gel.. In order for me to sleep decently, I left the balcony door open in hopes of better air quality. The beach was disgusting! Nothing like the pictures. The security on site does not secure the area as they should, there are lot of “salesman” manipulating and robbing people into excursions. They are not with a company or partnered with the resort, which does not guarantee service or quality. Please DO NOT buy from these people, they will charge you and disappear. When I spoke to security, whose name is (Edwin) he didn’t seem bothered, but of course not- I noticed he actually works with them and they all split the money among themselves. Overall, there could have been better hospitality, and Managment! If I could give ZERO stars I would. Again, this is my first time in punta cana and as of today, I don’t care to return.

Moldy smelling, dirty curtains, dirty ceilings. Very unhappy. I spayed concentrated air freshener and it still did nothing for the moldy small. I didn’t want to touch anything. I left early because of this. Do not recommend at all. The staff was nice but the facility was terrible.

Si buscas diversión y entretenimiento, este lugar es el perfecto. Los empleados son muy atentos y serviciales. La propiedad esta en muy buen estado, solo deben mejorar el piso del area de la piscina principal. Fuera de eso todo genial

Happy, had a good time

Sun Club area was quiet and better than the regular facilities. The pools need some maintenance, but that’s it. Very good staff everywhere and lots of hospitality. Food was very good too.

Its a big hotel lots of pool, hot what big rooms. It's more a family hotel not many options for couples

The place and the different entertainment activities.

Hotel was nice, check in amazing, however housekeeping need some work and responsiveness. Upon Checkin the bathroom was dirty called to have it clean to no avail, they also did not place in wash clothes, the second day they forgot the bath mat so after calling they did bring more towels but still no bath mat in which I requested. Dispite offering 24 hours room service after 12 it was never available.

El hotel muy agradable y buenas condiciones el personal de trabajo en el area de la piscina muy atento y agradable el gran piña 🍍 siempre se encargo de que nos sintieramos como en casa tambien en el area de los restaurantes carlos,rosa jennifer y genesis fueron mega amables con empleados asi cualquiera visita de nuevo el hotel muchas gracias sunscape coco volveria muchas veces mas

No excelente porque la limpieza es pobre