Sandals Negril - ALL INCLUSIVE Couples Only

Just got home from our 4th visit to Couples Negril. We went with lowered expectations , not knowing how things would be after hurricane Melissa. We were pleasantly surprised at how well the resort had recovered. The only difference we saw were a few less food options or substitutions. Nothing that detracted from our enjoyment. The staff were amazing, big shout out to Dean and the crew that made our breakfast and lunches such a lovely experience. We really hope there is a 5th visit in our future.

We have been to Jamaica numerous times and have stayed in different areas. After staying at the Couples Tower Isle; in Ocho Rios, we decided to book a stay at Couples Negril. We loved everything about our previous trip except the beach. It was rocky, small and we were unable to utilize any of the water sports due to rough seas. The location of Couples Negril was very nice, beach was fantastic water was amazing. What was not amazing was the food. In comparing the 2 resorts it was not even close to what we experienced at Tower Isle. All dining rooms open at 6:30pm, not ideal ,as there were normally lines , If you didn't get in then there was normally another hour wait. Eating at 7:30-8pm; not ideal , so your kind of stuck just waiting. The fine dining was terrible, our server was rude, wanting us to order before we even received our drinks. The resort did a terrible job at communicating the daily agenda of activities, most times starting late or you were lost trying to find the location. For an example, jewlery making, 1 small round table with 6 chairs for an entire resort, terrible. Mini fridge filled 2X's in the 10 days we were there. Housekeeping never replenished our coffee for in room machine. The ladies at the coffee cafe were kind and helped start our day off in a great way. There should be 2 of those locations as there was normally a line. Resort shops are extremely small with everything folded; hard to shop. Ride to the resort, small cramped van, ride back to airport was much more enjoyable. For those that are almost 7 feet tall, not ideal and very uncomfortable for an almost 2 hour ride. A purchased painting was left behind by someone in our group, I inquired about it for several days and it could not be located. Hello, the housekeeper was the last person in the room. Smoking on patios was terrible although it clearly states no smoking. Couldn't leave your patio doors open without the fresh scent of cigarette smoke, terrible. We will not be returning to this resort as it seemed very disorganized, chaotic at times and the food was below our expectations for an upscale resort.

Wishing we were still at Couples Negril...sigh My husband and I spent 8 days at this lovely resort! We were so pleased we went ahead and kept our vacation as planned. We were warmly greeted with wash cloths and champagne. Check-in was a breeze. The grounds were immaculate, even though another storm blew through several days before we arrived. Impressive efforts! We found the staff to be very kind and thankful for so many loyal guests. It was pleasantly surprising to see such active participation from the guests at the fitness classes and in the gym (I had booked through FitnessProTravel.com to be the Fit Bodies guest fitness instructor for the week). Shamarie with the Spa and Wellness program was a fantastic partner to coordinate with. We co-taught an aqua class on my last teaching day, so that was fun! One of the ladies I met was taking tennis lessons in the mornings! The tennis courts often had couples playing tennis or pickleball:-) Trivia was fun with the entertainment team! Theme nights had great food. Lots of opportunities to meet and greet. We ran into so many fellow Iowan's! We loved the reservation-only restaurant, Otaheite, we went back a second night. Filet mignon, salmon, lamb, yum! We typically had the buffet for breakfast, ate healthy snacks from the veggie bar- the juice with ginger was amazing- or lunch at Heliconia Grill- the Cobb salad just sounded good, and it was! Dinner we tried all the options, all good. Our room was always clean and we loved the turn down service in the evenings. The balcony with chairs and small table were perfect for lounging and reading or the hours of cribbage we ended up playing:-) Though the resort appeared fairly well occupied, we were still able to find seats any time of day. Great beach! Catamaran cruise was included and was a lovely way to spend the day, We got to swim into a cave and the sunset was stunning! We needed this get away and with the ambience and vibe, we really felt like we were able to truly relax. We left feeling like we just had a second honeymoon!

Pool bra amazing. Amazing vibes amazing staff. Moveta and Nathaniel were absolutely amazing and brought good vibes to our day.

Overall, we had a great holiday at Couples Negril - the staff were lovely, the food and service, in most cases, was of a high standard with plenty of choice and the resort is in a beautiful location on a wide sandy bay. However, we had booked the holiday on the basis of "Unlimited Scuba Diving" which was offered on the second page of the "What's Included" section of the Couples Resorts Website "dive into crystal-clear waters with unlimited scuba". This had always been the unique selling feature of a Couples holiday for many years. After I had booked and was delving deeper, many pages down it became clearer that you could only have unlimited dives if you were already PADI certified or you could pay many hundreds of dollars to take a certification course. Although at the time (October 2025) you a pool lesson and one ocean dive was included - which was some consolation. However, when we got to the resort and enquired we were told it would cost USD80 (each) to have an ocean dive. Under UK law, I am pretty sure this is "false or misleading advertising" and I would have a case if I took it to Trading Standards. Couples resorts really need to update their websites to make it much clearer what is *actually* included.

We have been remiss in writing this review. We were there in February 2025 and had the very best visit! In fact, we signed up with the Romance package because we are at the age, (mid seventies) that we want a place to come back to every year, for as long as we can travel. It is truly a home away from home. We love the location, the food, the entertainment, but the stars of this resort, and the main reason we made the decision to join the Romance package, is the staff! They are fantastic! They seem to anticipate your every need and will go out of their way to make you happy! We leave this Wednesday, February 11, 2026 for another visit and can hardly wait!,

Our room experience was not what we thought we booked for an additional $$ we booked a deluxe beachfront room. The room was a standard room size, we in room 6 on second floor of 8 rooms, room 1 was the closet to the beach and 8 was the farthest, also we had a partial ocean view. I have stayed at resorts with tubs and rain showers for a lot less. I wish when advertising of rooms they would be honest with what you get. We were celebrating our 35th wedding anniversary and it was a big let down on the room.

Reception: Check-in was extremely easy Restaurants: Limited but had good variety. Service was very disappointing several times with taking drink orders but they never showed up (happened a few times). We were forgotten a few times at different restaurants. Once while inquiring (Ohtani restaurant), they said one moment and still it took another 10 minutes to be attended to. Meanwhile, there were 5 staff members setting one table. Room: Nice size. Could hear road noise as in the bathroom there are shutters only in the rooms not windows so all noise on the stairway (guest coming in or out of rooms) or road is easily heard Staff: Most staff were friendly but not anything special. A few negative experiences the reception when inquiring about a few things. Also, the bartender blatantly ignored our friends request for Appleton rum with no words or acknowledgement. Water Activities: We did the Sunset Cruise which should be called the booze cruise. The cruise is included but run by Island Charters. It was unacceptable the Captain allowed a passenger to navigate the catamaran for a vast majority of the cruise. This passenger was clearly drunk and under the influence of drugs (we saw him smoking up). Entertainment: Extremely disappointing. Entertainment started late and one time we were not permitted into the Terrace to watch the entertainment as they said they were too full (there were many empty seats). The beach party food set up was excellent. The entertainment was not. The singer had a non-appealing and we left. Being a Jamaican theme for that night we expected Jamaican music. The Silverbirds were the only night that we can say that were worth staying up late for. The Piano Bar is dark and dismal. Many times, were went in there before dinner for a cocktail and either staff or friends of staff (?) were sitting on the lounge chairs. The Piano Bar is totally dead until the Sing-A-Long starts at about 9:30pm. We attended on Sing-A-Long but after one night that’s enough. This resort lacks a good bar for drinks. Activities: These were extremely disappointing. Some of the activities are run by the beach vendors such as tie-dye shirts and jewelry making. Both were below par and one vendor was not a happy camper at all and made the comment she volunteered to do this, and we could only make one bracelet. Other activities are done in one of the restaurants. So if you are there having lunch, you'll have not choice to listen to 'name that tune'. Beach: The beach is lovely but very narrow so you do feel squeezed in with chairs and walkers by. Pool: The pool is small and there is an odd divider between the pool and the swim up bar so you have to get out of the pool to go to the swim up bar. People do not respect no smoking at the pool, in the pool. Pool umbrellas don’t bend, thus making them unhelpful when the sun moves. Spa: Extremely overpriced. Not used. Other Observations: My husband’s birthday was not at all acknowledged. Such an easy thing to do, yet nothing. In summary, will we go back? Absolutely not. For money we paid we can and have experienced far superior service and amenties.

This is one of the best resorts in the Caribbean. Excellent service, cleanliness, food. Beach chairs are available and comfortable. I can't wait to go back!

Upon arrival to the airport, the resort looked like it hasn’t been painted since it was built. We checked in and headed to our room. Room accommodations are adequate but don’t expect staff to provide enough towels, bath mats or toilet paper. The ac blows directly onto the bed which makes it very uncomfortable. The mini fridge was initially stocked but don’t expect refills. The food was barely editable, and I’m not even close to being a foodie. The menus are wacky you go to the Asian restaurant and expect a mix of Asian, Indian and American choices. Breakfast the scrambles eggs are more like soup, it takes 3 cycles in the toaster to get bread toasted. The coffee bar had the only Expresso machine and it was broken. I could go on and on about the bad food, but I’ll leave it at that. Activities were lacking and parsley attended. Pool and beach service is almost non existent. The nightlife there dies at 10 and by 11 the resort becomes a ghost town and almost nothing is available. I vacation a lot and considering how much they charge for the resort it’s almost criminal what they provide for it.