Hilton Austin

We had awesome help by Deshawn- the Bellperson. He went out of his way to help us get in through the garage with my mom who is handicap and we both needed help. We were so grateful for his service. We had a great room with a beautiful view. We are thankful for our cleaners and again DeShawn who made it all worth it! We enjoyed our stay!

Location good, nice views, bed very good, good breakfast

The shower handles were not practical, and on the last day they didn’t work properly. There was a very large event, and the wait times for the elevator were extremely long. The meeting room had very uncomfortable chairs. I found it too expensive.

Location

No entertainment, staff at restaurants were not friendly and fair. Bed linens are dull and used up. Towels were ruff and used up. Nothing fresh and inviting about the room or bathroom. My room was cleaned the first night but not on Sunday. Just had a very bad experience. Need to improve for the value.

location, gym and restaurant on site.

Customer service was aware that the reservations from booking.com were not importing properly however they did not take the time in advance to add the missing reservations. Instead it took 30+ minutes to check in while they manually added them. I made the reservation a day in advance, they could have handled it overnight or in the AM. We had 3 rooms and all of us had a bad customer service experience. On top of the uncomfortable up-sale from the Hilton Honors desk people. They made you feel like you were doing a time share presentation when just trying to get to your room. Lack of cleaning maintenance. Very dusty vents buildup in bathroom.

Emplacement et accueil réceptionniste. Qualité de la prestation

RAS

Big hotel, nice enough, but quite busy and the restaurant situation isn't great. Area of austin has lots of construction around it. For the price it was OK but was nothing special. They have ppl in the lobby trying to sell hilton timeshares. there's one taco place attached and a main restaurant that was closed most of the time we wanted to go to it. Would consider other options next time.

The rooms are fantastic Very spacious and very clean There’s a fantastic Swimming Pool on the eighth floor outside with great music and lovely sunbeds

Everything’s perfect