Hilton Garden Inn Irvine East/Lake Forest

服务很好，方便快捷

We love staying here. Easy check in, friendly staff, everything is seamless. Nice and quiet and a great place to stay.

Nice stay.

I’ve stayed at this hotel over the years while passing through Orange County or a quick trip to Disneyland. It’s about 30 minutes from the park. Easy to park, check in was simple enough, staff is always friendly, and the room was comfortable. There are restaurants and stores nearby.

I would avoid this hotel if you can. The room seemed fine initially but I was a bit worried about having a door to adjoining room. I wish I’d asked to be moved because this door might as well have been made of paper when my neighbours phone and TV went off at 1am constantly. Maybe that’s not the hotels fault but why have adjoining doors that are so bad at blocking sounds between two strangers? The hotel is not cheap, if I’d paid very little this would be fair enough. The breakfast was similarly a rip off, I’d been paying $13 for an extensive spread in San Diego and now it was $19 for some bread, some tiny cups of coffee and some bad tasting juice. The staff were very nice and helpful, none of this is their fault but management of Hilton are ripping you off. Stay somewhere else, and if this is convenient save your money and spend it on a cab for the rest of your journey.

There was no extra toilet paper in room and initially when i called front desk I was advised that housekeeping had left and that she couldn’t leave the front desk but could come down and pick it up. I told her I couldn’t come down. I then called back and said I desperately need toilet paper and she said she would get it to me. Shortly after I received a call from her that the toilet paper was hanging on my door knob. I was very glad because I was not doing well and needed the toilet paper. I was surprised that they didn’t have someone available for emergencies. Also the light did not work on desk it in the corner. I reported that when checking out

My second time staying at this location. The rate per night reflects the quality. My shower is filled with mold. When disposable utensils are requested they are retrieved from a front desk drawer, the staff looks through the drawer for the type needed, no gloves no handwashing all while the staff member is sniffling