Holiday Inn Express Hotel & Suites London by IHG

Very clean and friendly staff

The pool was cold and the breakfast wasn't that good.

The room i had was great. The staff was super cool, the front desk guy named tallon did a great job making sure the kids and I was taken care of and comfortable.

The only thing which wasnt a big deal but the ac/heat unit didnt work in the 2nd bdrm. Of the king suite.

There was a big glop of clear sticky something on bedside shelf, ? KY jelly? No Kleenex in empty shell. On the plus side, room was very quiet, quiet ac unit.

Staff and location

Bed too high. Got to breakfast before ending time, no rolls and gravy barely warm and runny

Went here during a trip…for starters, there was bedbugs and supposedly they have never heard of this issue😅second of all, when checking for bedbugs, this was under the mattress?? Disgusting!!! Extremely embarrassing with my family

I booked an overnight stay at the Holiday Inn Express in London, Kentucky for December 23rd. It didn't last long. I connected my phone to the hotel's wifi but was unable to access the Internet. I tried using the streaming apps on their television. Same problem, no Internet. I called the front desk and asked what the problem could be. The hotel manager provided me with a completely nonsensical explanation. I'm paraphrasing, but he essentially said, "You have wifi and therefore the Internet has been disabled". I tried to make sense of what he was saying but he continued to just repeat the same thing pretty much verbatim. As best as I could determine, he seemed to think that wifi is somehow a substitute for the Internet. Of course, it doesn't work that way. One thing was clear, he did not consider lack of access to the Internet in my room to be a problem. Not at all. He didn't seem to even comprehend that there was a problem. If there was an issue with their ISP, he never mentioned it. At no time up until that point did I express any anger. He eventually became disturbingly hostile and short with me. He said, I've told you the same thing three times, how many times do I have to say it? Then I got angry. I went down stairs to continue what had become an argument. He immediately told me to pack my things and get out. I asked at one point if we could start over. He would have none of that. He again told me to pack up and leave. I did. I've stayed at many hotels and I have never experienced anything remotely resembling my encounter with him. I've never even experienced what you might consider commonplace rudeness from any hotel staff member. This, on the other hand, was bizarre, freakish, and disturbing. I will never set foot in an IHG hotel again.