Decameron Aquarium - All Inclusive

Teníamos muchas expectativas, pero fue un fiasco, parte del personal se orto amable, pero parte daban por hecho la calidad del servicio siendo groseros, el costo beneficio no se ve representado, demasiadas reglas y horarios que no permiten disfrutar el hotel, para las cenas co reservación no se tiene los suficiente cupos para todos los huéspedes, siempre había gente que quedaba por fuera, y el primer día uno no tenía derecho a reservar cena ya que por horarios las reservas se hacían muy temprano,

I purchased our flight and hotel together through this app, and while we were at the location & Expedia charged behalf the hotel extra for our stay since more the a month ago we fully paid, I contacted the hotel 2 times before arrival & they were not able to find my reservation and of course, I was not charged, finally someone on Expedia said that we were ready to go. This trip was not what we expected for the amount of money we paid, plus the overcharge, the worst experience ever with customer services from the Hotel and Expedia I wish could respond to this issue since I was never notified and they should not sent an approval of your reservation unless you are set to go. Photos and rooms are not as shown. Hopefully nobody is force to book first directly to Decameron and hopefully Expedia customer service gets more accurate and helpful, I called twice and both times I was charge differently,

The AC didn’t work much, there was no hot water, and one of the specialty restaurants didn’t have AC. we voiced concern to management and they didn't do anything

The food wasn't that good.

We loved the views, loved the seafood restaurant, the convenience of having the dive shop at the resort. Staff were super friendly and accommodating. Nelson and the rest of the dive crew were wonderful. We enjoyed our stay very much.

The ocean swimming pool is great, really great. The papercups, the restaurants, the staff, the lack of flexibility of all the staff, the lack of towels, dinning options, etc. Are far from good. There is no flexibility, what so ever, for an early check in. There is zero flexibility on beach times. The bar alternatives aren't great. It took them 40 minutes to get me a towel on the first day, even after I had to wait until 1500 to do the check-in. On the second day, and on the third, I didn't get any towels in my room. The rooms are full of rust. All in all, price/quality is good, and the beach is just amazing. The service is just not good at all.

The young lady that checked us in went way above and beyond duty in helping us when I was having difficulty paying with my debit card. I wish I could recall her name.

We loved the room, but there were no lamps on the nightstands for reading. The food was , but there was not a lot of variety from day to day. I found the food in the specialty restaurants a little disappointing.

terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience