Hilton Garden Inn Westbury

Location

Not clean. Smelled like pot in elevator/hallway. Carpets dirty

We stayed at the Garden Inn in Westbury for 10 days on a couples getaway. The staff at the front desk (Carlos in particular was wonderful) were excellent and very efficient. Check in was a breeze and we were told about dining options for breakfast which we received a 20 dollar credit each day to spend on dining. We had several minor issues with the room which were for the most part resolved quickly and efficiently. The room itself was dated and is in need of major updating. The smell of pot was present in the hallways on several days. We went to the restaurant for breakfast several mornings and we had the hot breakfast. The food was cooked to order and was good. The service was also very good. The pool and spa were very disappointing. The area itself was dirty and chicken bones were lying on the tile floor. Lots of standing water on the pool deck which is a slip hazard. The spa jets were not working and the temperature was very hot. I did not spend much time in the pool or spa because of the cleanliness issues. Overall the hotel needs a serious renovation but the staff are outstanding.

Easily accessible, but can provide more parking options for busier weekends.

Limited parking. Staff did not inquire before sending housekeeping in while I was out of room.

Love the renovation - you can tell first in the hallways, but our room was very nice, too. Plenty of electrical and USB outlets. Comfortable beds, nice bathroom, etc.

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