Hilton Garden Inn Westbury

They had a pool and a Jacuzzi as well as fitness room and a computer lounge for the guest. Staff was really friendly very nice very attentive very warming.

N/a

I chose this Hilton property mainly because I have been to a few on Long Island and most are in need of renovations. When I looked online, it stated that the rooms were renovated, do I booked without any hesitation. I arrived at the hotel late in the evening and was assigned a renovated room on the 1st floor. Not my normal choice, but I was fine since it was the only renovated room left. The front desk person was pleasant and recognized my Diamond status and gave me two waters. As I walked toward the room, I noticed the carpet was new, and there were many trailers outside as they were still doing renovations. As I entered the room, I saw new carpet and some new furniture, but the desk and cabinets were all very worn with chunks missing from the fake wood. I then checked the bathroom and saw that it was not renovated. It seemed to have the same sink and toilet. The worst part was the there was still a tub with peeling paint and rusting hardware. I went back to the front desk to ask about the bathroom and was told they had not remodeled these parts of the room. It seems they did the carpet, bed and some furniture. While I was not happy about this, it was late and I didn't have much of a choice, so I stayed in the room for the 5 days of work. The bed was comfortable enough, but I really wished they had renovated the bathroom. Unfortunately, I won't stay here again until they do.

Location and customer service was awesome .

The bathroom did not have good lighting and did not have and the exhaust fan . The shower curtain smelled pretty bad as well .

The hotel was not clean or maintained! One elevator out! Second elevator went out and we walked down from 2nd floor. Water dripping through ceiling tile in 1st floor hallway! Elevator doors dirty and stained should have been wiped! Worn carpet moldings with chipped paint in room. Totally over priced!!!

Close to where I had to go

The price on the way here Comfort Inn $94 Better rooms way overpriced

The only redeeming quality was the location

It took over 10 minutes to check in because the system was down and the person at the front desk just ignored me the whole time. Then I finally got to my room and the TV did not have a signal. Went to get ice and the ice machine was broken and the ice room was filthy. I could have looked past all of that but then I inspected the shower and there was a large amount of hair in the tub and also on the ceiling! Looked like they didn't even check the tub much less rinse or scrub it which did not give me very much confidence for the cleanliness of the rest of the room.

Breakfast was ok.

Renovations going on. And room 420 needs some fixing. The renovation in that room was horrible. The bathroom door don’t fit. And needs to get replaced. Ceiling in bedroom needs work.

The place was clean

Parking