Hilton Garden Inn Westbury

The pool spacious room my room heat was broken they immediately reroomed me it was great

Na

The staff

All good.

Everything

N/A

Room was spacious, pool was nice.

Active renovation on the entire top floor. Third stay here, was not as clean as it was on prior stays, likely due to reno. 930a to 8p there was some level of noise. My compensation was literally an offer of 2 bottles of water on the way out.

I used this hotel for my wedding weekend and so many things were not ok ! Communication prior was amazing. I had my whole bridal party Stay there as well as my parents and we booked to have dinner at 4:30 and meet and greet at six at the bar and Grill downstairs. Prior to arriving I had corresponded with one of the managers who asked me if I had VIP guest I said yes, my bridal party and parents But upon check-in, one of my husband's groomsmen, and my mother needed to wait an hour after check in time to get into their room. My cousin was told that the dinner was now at five, and when I asked the front desk person, he blankly stared at me and had no clue. After almost an hour of my mom waiting to check in I called the front desk only to be left on hold for half an hour- they finally got into their room and we went to dinner. Dinner and drinks were great. The meet and greet was great - Even though the poor gentleman downstairs had no idea that it was a bridal party all coming together . the following day after the wedding I was told by two separate managers that my room would have a special surprise as the honeymoon suite with champagne and I am pretty sure strawberries and chocolate nothing was left in the room and when I asked the front desk, they said that's weird because it's usually in contract but they would notify a manager. I had to go downstairs and ask because again when I tried to call I was left on hold this time for 45 minutes. The rooms are outdated the rugs dingy - 3or 4 People from my party complained that they were remote controls that didn't work for the TV. Upon departure, I spoke to a manager who told me that the strawberry and champagne was $30 extra which I showed her numerous emails, Where I was promised that, but never told of price . I was just told it was part of the package. They refunded me $30 when I spoke to her about check-in times on hold times and just the overall unhappiness with this day she said they were short staffed and things get hairy at the desk I was too frustrated to argue back so I left. I've tried to reach out to not one but two managers to discuss my stay and they have all Ignore ignored my comments. Worst customer service ever do not stay here. Do not plan for your bridal party to stay here. It's worth it to pay a little bit more and go to one of the neighboring hotels.