El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only

Great relaxing, clean and beautiful place

Beautiful

Needs to be modernized. Upgrade!

Some restaurants were serving old food. Me and my girlfriend got sick. Otherwise the property was very nice, well kept and staff were very friendly.

Staff awesome and great at responding to requests

The good: the employees and service were both very good. The spa services were also very good. The bad: -you are always being upsold everywhere. Especially when trying to use services that are included in your package. -The employees seem to be competing against each other for sales. One example - we paid for a Bali bed with our personal concierge. We weren’t given clear instructions on where to go and when we asked employees we were either passed off to another employee or told they couldn’t help us because we booked through the concierge. We ended up having to stand around for about a half hour until someone finally was willing/able to help us. My impression was this wasn’t the employees’ fault but a result of the system they had to operate within -The restaurant hours and locations are not communicated well at all. The maps and hours listed on the app are confusing. - everything on the Seaside Suites side closes between 5-6. After that you need to go to the Palms side for anything. - Even though this is supposedly a gated community with security, there was still someone posted up at the beach trying to sell weed and coke - The food we had was ok. Not horrible, not great. However, the coffee was atrocious in the restaurants and in the room. You could get Starbucks but it costs extra. Overall - it was ok. We enjoyed our stay but I don’t see ourselves returning next time we want to visit an all-inclusive resort

I want to start off by saying I have stayed at this property four times and there likely won’t be a fifth! We were traveling as a group of three…in two rooms. We requested a room with two beds and the other room with a king. Upon check in were told there weren’t any rooms with two beds close to the king room and that we would be in separate buildings…not ideal but we figured we could manage. We were given their keys and went to see the rooms. the king room was in building 6 and the “double” room was at the far end of building 7. When my friends went to their room there was only one bed…not the double beds they were told they would have. We went to the main building and inquired about the rooms. We spoke to the manager Idinia who was extremely rude and unaccommodating and basically told us we were lying and didn’t understand that they didn’t have a double room. She went in to tell us there are only 6 double rooms in the whole resort and they were ALL checked in to two days prior to our arrival and were not going to be vacant for a week after we left and there was nothing they could do for us!! Not a discount…not a bottle of wine…NOTHING!! So we chalked it to poor service but we weren’t going to let our trip get ruined! Like I said earlier, this is my fourth time at this resort and if just do happens the room I was in this stay was next to the room I stayed in last month with my daughter…which was a double room. We watched the room and not a soul came or went for

This was the perfect solo trip for me

Great staff. Property is showing wear. Food is ok. Chefs tried to accommodate vegan diet. Fire show vip table was a rip off because it was raining and the hotel refused to refund any money.

Arrival (Day 1): • Hotel shuttles are only included from Cancun Airport (1.5 hours away), not Tulum Airport. Transportation from Tulum costs $158 USD one way via Lomas Transport, which is punctual—don’t be late. • Early arrivals can use resort amenities, but rooms aren’t available before 3 PM and no early check-in option is offered. Day 2: • Staff organizes fun and high-energy activities like fitness classes and pool parties. • Bartenders are generous, enhancing the vibe. • Avoid eating the worm in the Mezcal bottle. Day 3: • Excursions use Lomas Transportation—reliable and on-time. • Catamaran excursion at Maroma Beach includes optional speed boats (worth the extra cost), with food and drinks provided. Full-day trip: 8 AM – 5 PM. Day 4: • Cenote excursion includes no food or drinks. Bring your own supplies and wear comfortable walking attire. Day 5: • Resort food is average—not exceptional but satisfying. Day 6 & Departure: • Spa services are pricey but negotiable and worthwhile (hydrotherapy + massage recommended). • Check-out and airport transport were quick and smooth.