InTown Suites Extended Stay Kannapolis NC

Our reservation was canceled by the hotel when we arrived because they were oversold. Even though we had received email notification from Travelocity that our room was confirmed and there was no need to call and check on it. This reservation was made 2 months in advance and the room we got last minute cost us almost twice as much.

Very old needs updating, no hair dryer in room and vent in bathroom is broken. The water pressure in the shower was low and the shower head didn’t work properly. The tv in the sitting room had no sound luckily you could turn the tv on in the bedroom to the same channel and listen that way. I am 100% sure that I will not be staying in any InTown suites again

The place was nothing like it was described or looked like in the pics. Was not not clean out dated. Linens had cigarette burns in them and burns on all counter tops. The place felt shady and unsafe.

I didn’t really like anything I booked a room for 2 days but the office on scheduled me for one so my key wouldn’t work the second night and I had to wait on staff to get her keys from the front office which she locked inside the office so I had to wait.

We checked in around 6pm, and the clerk was nice. Our stay was for 6 days. The room was cleanish, but here is what you need to know: your room will only have two towels and two wash cloths, no hand towels, and you will be handed a single roll of toilet paper for your entire stay. The room is cleaned once a week or when you depart, but once you are out of toilet paper, you go buy your own. Wifi was sporadic, but the bed was reasonably comfortable. The desk doesn't open until 11am, so there was no one to check us out. That was scary. Just be aware so you can plan ahead if you stay there.

This hotel is an old dirty run down place with new signs and a new coat of paint. They did the cheapest remodel I’ve ever seen. NOTE that checkin ends at 7pm. Problems with TV. There is nobody present after 7pm to check you in. And nobody working if you have a problem.

I would not recommend this hotel to anyone. First of all, I didn't get the room I reserved, over a month in advance. The staff acted like she could care less that they gave away my room and I had to settle for what I could get, due to all other hotels in the area being booked up, so I was left no choice. The beds are terribly uncomfortable. The bedding is old and has holes in them. There was no sheets pillows or blankets for the pull-out sofa. When I requested them, all I could get was two sheets and was told they didn't have the rest. The carpets are stained and filthy. We were given one roll of toilet paper for 4 people for the entire weekend. Not to mention, we saw roaches. The rooms are noisy due to thin walls. The smell of drugs reaked in the hallways and even in the lobby, but the staff didn't seem to care. The wifi also didn't work. The only good thing about this hotel is the location. It's close to shopping and restaurants.

What hotel closes up at 700 on a Friday night so you can't check in? I got there with my family at 815 and it was all locked. Had to go find another hotel. Next morning they call and ask if I wanted to extend my stay...as if they didn't know I never checked in. Never again!

It was nice and inviting and the people was friendly and nice

I already submitted a review. POOR customer service. They canceled the room 1 hour before I arrived after a 6 hour drive to get there! Said no rooms available due to maintenance. Did not even offer to help locate an alternative hotel. I had to drive around looking for one.