Fairfield Inn & Suites Houston Hobby Airport

Staff was nice,room was clean, you had breakfast that was nice to have convenient

Good location

WiFi not working good and closed kitchen

No

The property was under new management; the breakfast at the hotel was not available ( pending an inspection) and was sent to the sister hotel next door for breakfast. Some of the amenities were not available as described in Expedia. Byron, Roxie and Jazmine were awesome at the front desk. Housekeeping staff were friendly and helpful.

It was okay for the price. Unfortunately, some reviews online are not accurate about the hotel. They offer a simple breakfast everyday. The pool was working even though I didn’t go in it. They clean every two days. The front service people were very nice.

We chose this hotel because we can always count on breakfast for our young daughter. When we booked there was no indication that breakfast was not available due to some “remodeling/work”. A small sign at front desk at check-in was what we saw. The front desk person didn’t even say anything about it during check in process, I had to inquire to find out. Since it was too late to find another Marriott property without being charged for this one we had no choice but to stay. The associate said we could walk to the Four Points Sheraton next door to utilize their breakfast. A huge inconvenience with kids. The next morning went to Sheraton and it was horrible! Cold coffee, handful of hard boiled eggs and a couple choices of dry cereal. Looked like there may have been some bread or bagels but it was empty as well as the empty container for milk for the dry cereal. The front desk person at Sheraton had his perhaps girlfriend on speaker phone the entire time complaining about how tired he was from working. Everyone heard his conversation and it was very unprofessional to say the least. I will also note that walking into the Fairfield Inn you were immediately hit with a damp musty smell in the air. I am extremely disappointed in the stay at this Fairfield Inn. Needless to say we had to incur additional out of pocket monies to buy breakfast for my family the next morning as I would not return to the Sheraton next store. As a Bonvoy member I pay good hard earned money to stay at this chain and choose hotels that offer conveniences for my family. This hotel fell short in many ways and I used my Bonvoy points for a very disappointing stay. We honestly couldn’t wait to check out. Sent email to Marriott regarding these concerns and nothing has been done to compensate us for this horrendous stay. Marriott should be ashamed to attach their name to this hotel.

Staff at night front desk dude is very cool and helpful

No English language spoken the place seemed weird

Was decent for a one night stay

Great