The Hidden Ridge Resort

Loved the location, the free shuttle, the hot tub, the beauty of the place. The beds were extremely comfortable. The lobby area was very nice. The staff was friendly.

The fireplace was emitting smoke whether the draft was open or not so we could not use it. There was no kindling for the fire. The sliding glass door was difficult to open, the back door screen kept falling off. We asked for a view, they suggested a better room for the view and then at the last minute the manager changed us to a room with a worse view than we had had earlier. We were pleased however that after I complained, he did refund us the “upgrade” fee. There are only a few rooms that have views of the mountains (the ones over the lobby). Most rooms have views of the trees which in and of itself is not bad, but it would have been nice to have been informed earlier. Most rooms have a short flight of stairs going either up or down, so it would be good to know this if you have knee issues. This hotel needs some maintenance. Otherwise, it was a nice stay.

The view from our room

Their washroom is not clean,the furniture and everything is very old fashioned

The view and the hot tub

The cost lol

Hot tub, Sauna, Kitchens, Cozy vibe

Not Super Up to date furnitures but that makes it character of the hotel

The LOCATION. The VIEW from the pool/hot tub. It was so peaceful and beautiful. I saw wildlife on my way to the resort. I loved the wood fire place inside of the room.

The cleanliness of the room. I am so disappointed in the room I had #106. There was so much dust and I have bad allergies. The wallpaper in the room was falling off of the wall and the room was not thoroughly vacuumed or wiped down. The price it is to stay there, I don’t understand why some of that money wouldn’t be put towards upgrades. The view of the mountains from the patio was nice but the grass hadn’t been cut, otherwise it would have been even nicer place to relax in the evenings.

Really great location to experience wildlife whilst still being close to Banff. Hot pools and view are fantastic. Staff really good and property was clean.

It has hottub, real fireplace and BBQ. The hottub area also has good mountain view

I feel I was ripped off for the price. I booked well in advance but ended up having to pay far more than it should be. The price dropped off significantly after that but booking.com didn’t honor their price guarantee commitment. I think you should not book well in advance, or otherwise should check to cancel and rebook. Customer service is very slow and like a machine, every time with auto reply that they would address it within 24 hours, in fact never respond