Castle At Kona Reef

Location

Needs updating- washer/dryer needs replacing and a few items were in disrepair, but otherwise perfection

Close to everything! Wonderful view. Great pool. Clean and comfortable. Would stay again.

I enjoyed the proximity to the beach and Kona, both were very walkable.

“Remote host” could not find our reservation. Sent wrong room number. Walked back and forth on the property WITH LUGGAGE until Hotels.com reached owner for right room. Unit needs attention. Dirty fan in bedroom, curtains torn mostly due to window installation not completed. Location of final unit was amazing but unit needs about a weeks worth of work, replace curtains and updating. See images attached.

This was a DEVASTATING experience for me and my daughter as we travelled all the way from WI and arrived to a room that was not even cleaned and disgusting. We spent our first night buying cleaning supplies and disinfecting the place, including washing the sheets, as the manager told me they could not send housekeeping until the next morning. They have promised to refund me one night stay and cleaning supplies, of which I still have not seen this refund. We wanted to stay somewhere else but last minute notice of 5 nights in Kona was difficult to find. So devastating and disappointing. DON'T STAY HERE!

This property was amazing, near beach view is something out of a commercial. I love the beach view during the day. It has everything you need when you travel with your family. Something’s do need some upgrades like the washer and dryer and the ceiling fan that was not working properly and some new curtains, but overall great stay. Parking was a breeze, they even allowed us to stay a few more hours past check out time for no extra charge. 4.5 stars.

It was so peaceful and relaxing. Beach was right outside our lanai. Nice and quiet and clean. Definitely would go back … tomorrow!

The location was amazing! We couldn't be closer to the ocean without getting our feet wet!

Some of the furnishings were a bit tired and could do with an upgrade. The curtains need replacing and so does the filter in the tumble dryer!

You have a beach right out your back door!! What a wonderful way to wake up!! Very clean and quite place to spend away. Unit was stocked with everything but spices, salt & pepper and a broom. We really enjoyed this unit!

TERRIBLE !!! Don’t waste your money WiFi don’t work Dirty linen No office staff on site No one calls your back Dirty towels Ad says welcome kit with supplies no supplies were given to us