Castle At Kona Reef

Loved the location, property was clean and nice!

This was our second time staying at the Kona Castle Reef . This oceanfront unit was comfortable, tidy and an excellent layout. Some of the lighting fixtures seemed dated and Could use replacement . Having the bbq’s there as an alternative cooking option was fantastic. We can’t wait to visit again next year and hopefully secure the same unit as we did this time .

I liked the location near town.

Weird smell. Walked on floor with bare feet and my feet were filthy with dirt from floor. Place looks run-down and very uninviting with low-rate decor and lack of care. Stayed in a different condo in the same building a few nights before and the difference was night and day. The other unit was very clean, updated and well- maintained. You could tell the property owners really care about their guests as the amenities were high quality and went above and beyond. They provided ample beach towels, lots of snorkel gear, beach chairs and a beach umbrella. In this unit, we had to look for things. We found one pool noodle and a couple of towels. The tv was ridiculously small with weird light fixture beside it.The coffee was low rent brand and was in original store container. Who knows how long it had been out or how others may have contaminated it. The first night we arrived, we had people right in front of our balcony barbecuing, playing music and being loud in the park. We at first thought they were homeless people. Fortunately, they weren’t and left after a couple of hours. The whole place needs a complete update and clean. We felt the owners could not care less about their guest’s comfort. Do not spend your hard-earned money on this rental.

The location was perfect! Right in front of the ocean and walking to most places

The air conditioning unit doesn’t reach the bedroom ( too small) and there aren’t any blinds on the bedroom window. ( just a really old curtain ) that lets a ton of sunlight thru) so always hot. The mattress needs replacing…. Like beyond replacing, a very noticeable hill going down from middle of the bed. The floors were dirty as well.

Very nice location and the place was amazing!

The view of the ocean.

The fold out sofa was terrible. The mattress in the bedroom was old as well. We had to go buy air mattresses. We had to buy supplies too. Toilet paper, paper towels, laundry detergent , tissues etc. we had to wait a couple hours for a few more towels, pillows and bedding to show up. So there was a delay in starting our vacation. We stated there would be 2 couples, 4 adults when we booked the unit. But there were only 3 pool towels and 3 bath towels for 7 days. Then we’re told they only provide a starting amount of supplies the rest was up to us. The statement on renting this unit said there would be ample supplies provided, Yet I spent an additional $200 on two air mattresses, and on other supplies that were not provided . There was no lamp shade on a lamp in the bedroom. There was no TV in the bedroom and the one working TV had a short in the wiring in the living room. The sofa was extremely uncomfortable to sit on.  Hopefully this helps you with future bookings. Perhaps you can update your unit a bit and provide what you say you will provide.  I might suggest a new couch and a Murphy bed with a regular mattress that would make your guess much more comfortable after they pay this kind of money. 

Condo unit needed some maintenance before check in Bedside lampshade broken and left ( with pieces) in bedroom . Louvre doors enclosing laundry machines broken and wooden slats left laying inside the Cupboard .Parking pass was to be left in unit for new customer but no parking pass was found. We ended up writing our info on a piece of paper and placing that on the dashboard .

HIDDEN FEES! After paying in full prior to our trip through Hotels.com, we received an email from the management company 6 hours before our check in (while we were still on the plane to Hawaii) that we had an outstanding balance of $312.00, which was more than the price of a one night stay. When we landed and I was able to call, they claimed it was a cleaning fee and we would not receive our check in information until it was paid. Seeing as our only other option was to desperately find a new place, we paid the ransom. I called the manager about this fee, who said these fees were disclosed earlier. When I sent her my Hotels.com receipt stating my whole stay had already been paid for, along with her management company’s message via Hotels.com that never stated any price on these hidden fees, she went silent and refused to answer our calls or respond back to our multiple voicemails. She could not point out anywhere in the contract where these high fees would be charged. As for the “cleaning fee”, the floors were absolutely filthy when we arrived, with the bottoms of our feet turning black within seconds of entering the unit and removing our shoes. The only cleaning received during our three nights came after we left. The closet door to the washing machine was also busted through. This company was completely dishonest about the costs and I would urge anyone looking to book this place to reconsider.

walking distance to night life. will definitely stay here again. beautiful view and sandy area. Great value

It was pleasant! Coffee pot was old and shower in bedroom was not so great. Not enough hit water and the half shower door made for a messy, cold shower.