OUTRIGGER Kona Resort and Spa

Loved this resort. Whether you are a family or a couple celebrating an anniversary, you are treated like family. They have a family pool and adult pool. The breakfast Buffett yummy. From check-in to housekeeping could not be more accommodating. Casual dining great Bar and Grill. Had dinner at Piko restaurant and the tomahawk Pork Chop and truffle 🍟 scrumptious. My first choice Resort. Loved the Hola Hola Market and open until 10pm. So convenient.

Had wonderful stay here for My limited four days. Front reception staff gave me a wonderful room overlooking ocean and pools. Jade at pool bar such great service. Had such a good time I booked another stay in 3 Months.

Disappointing experience. We had a great view from our room out over the cliffs and ocean but no one mentioned that it was above major construction work going on at the hotel. As we arrived on a Sunday when work wasn’t going on and were out all day the next day we only realised the room was literally uninhabitable between 8 and 4 on our last day. We had already found the front desk staff disinterested and not inefficient at check in - we arrived early and our room wasn’t ready, they indicated they would advise us when it was but didn’t, just left us to come back at 3pm. Our room wasn’t serviced on one day - we advised guest services of our issues but received no real apology or explanation. Recommend you don’t go here until construction is finished (no spa, which like the construction no one advised us of) or for the service, but the views are fantastic and the Voyager Club is nice.

I have to admit from the start that I am not a fan of huge resorts. When we pulled up my initial reaction was of disappointment - it is vast. Even though I'd done my research before booking, I somehow didn't quite appreciate the scale. My 18-year-old-daughter, though, 'wow'ed at the open-air lobby, and loved the room, the largest we'd had so far in our two-week trip in Kaua'i and Big Island. It does take a while to get anywhere, but to my surprise I warmed to it. Yes, there are lei-festooned, floral-shirt wearing tour groups aplenty, but there was also genuine warmth and personal service from so many of the staff. I was surprised to really enjoy the Feast and Fire Luau, expecting just a sanitised Disney version of Hawai'i. It is certainly slick - perhaps a little too much so - but the performances from the musicians and dancers are excellent, and there was a strong feeling of respect for tradition despite the slightly over-done costumes. The buffet was good for a mass-feeding, and the setting on the lawn with sunset through the niu palms gorgeous. As we were out every day exploring, we didn't actually use either of the pools, but they are impressive, especially the beachside one. The main gym is being renovated (to my family's annoyance), and there are major renovations occurring elsewhere in the resort, so noise may be an issue in some parts for a few months. There's a store on-site for snacks and souvenirs, and the Piko restaurant serves generally good breakfasts and dinners (although the acai bowl was a fail according to my daughter.) It is certainly a resort where you would not need to leave the premises if that's your thing. There's a lot of activities provided, the service is excellent, and it's a great location. It really comes down to personal preference on size. I'd still prefer something smaller, but I really enjoyed my stay at Outrigger.

Luau and buffet was excellent Cleaning lady Mila was super nice

The Bed was so soft there was a sink hole Advertised as beaches and the only the one was terrible. It wasn't even on the property

Not at all what we expected. Might be OK for families with lots of kids. Pool crowded. One hot tub non-functional, other full with kids. Mediocre food. Poor customer service. Long wait to check in. Told we didn't need reservations for dinner when we asked at the restaurant after we checked in. But when we arrived for dinner, we were told they didn't have a table because we hadn't made a reservation ... ended us seating us at a bar table. "Resort view" room was of a concrete wall. Tried to cancel later reservation later in week due to poor experience, also had to return home early due to weather on east coast. Initially told no problem, but had to be approved by guest services manager. Received email from Octavia Williams, guest service manager, who said reservation was under a non-refundable cancellation policy, "In order to consider a waiver of the cancellation policy, we would require documentation of an emergency, such as a doctor’s note or proof of a flight cancellation" Then she did not respond to 3 emails, the last inquiring whether having to return early due to inclement weather and likely closed airport on the day of our scheduled return could be considered an emergency. My initial stay reservation was through a 3rd party with a 24 hr cancellation policy. This one was directly through Outrigger, and I must have missed this stipulation. So while I could see them refusing to permit a cancellation, it was simply rude and very poor customer service not to reply to emails. I will never book at another Outrigger. Other lodge/resort experiences on the big island were excellent.

We recently stayed at the Outrigger Kona and truly enjoyed our stay. It is a wonderful hotel that is currently going through a transition. A new Duke’s Kona is rumored to be opening in the near future. We were upgraded to a suite above the construction area and loved the room, since we are at the pool during the day it did not impact our stay. Thanks to Meredith for her hospitality. The staff at the Outrigger is wonderful. We decided to splurge and book the club level rooms and were not disappointed. Their staff was amazing and Tessa, Maria, and crew should be commended for a job well done. It is definitely worth the upgrade! Even our housekeeper Letty introduced herself during our stay. I would highly recommend the Outrigger for a 4 star hotel with wonderful staff!

Lage und sehr freundliches Personal.

Es wird gerade umgebaut und daher ist der Fitness raum nur beschränkt und das Restaurant gar nicht benutzbar. Zusätzlich kann es zu Baulärmbelästigung kommen. Das Personal bemüht sich aber und teilt Räume entsprechend neu zu.

The voyager 47 staff Tessa Sharlaine Kainoa Fred Zach Celeste and Brando were fantastic.

V47 club staff was amazing and so incredibly nice….all of them! Especially Tessa! Thank you all for being so professional and courteous. Missy and Carey