OUTRIGGER Kona Resort and Spa

Super schönes Hotel, sehr gute Lage

The hotel was beautiful and wonderfully situated on a point adjacent to Keauhou Bay just sout of Kona. Gorgeous ocean view from our room. Room was spacious and clean with tasteful art. Pool area was gorgeous! Every staff member was so friendly and happy to accommodate every request. The food in the Restaurants was delicious! Shout out to Chefs Ash & Mark and cooks David & Don for the poached mahi mahi with the king trumpet mushroom/lime cream sauce! It was one of the best high-end dinners I’ve had in quite a while. I hope to stay at this Outrigger again!

I cannot say enough, kind things about the staff at The Outrigger. They are truly exceptional! When we checked in, our room was not quite ready and so we were sitting in the lobby on a staff member, Sharlaine, came to talk to me, my wife, and our three-year-old daughter. She got to know us, learned our names, and found out that it was going to be my birthday during our stay. We were so happy to find out that she worked in club 47. Every time we entered, she greeted us by name and knew part of our story. They truly exceptional service came on my birthday when we showed up to club 47 and Sharlaine and Tessa gave me a homemade lei, a birthday cake made out of mini cheesecakes and sang happy birthday to me. I have never felt more cared for and surprised by a hotel staff in my life. I highly recommend club 47, because it is totally worth it. The breakfast, the drinks, the snacks, and the staff are phenomenal. We also requested toys for the children’s area, and they delivered them for us. Thank you to the staff from making it a wonderful stay. And once again, my deep gratitude to Sharlaine and Tessa.

Location location location. Bed was comfortable. Valet, housekeeping and the girl who answered the phone when I called to get the wifi password were all fantastic.

I paid full price for an upgraded room (467 total) with partial ocean view. (Later found out the rooms are around 250 kamaaina discount. But, my bad for not calling to book it I guess. I'd prepaid, so I don't blame the front desk for not saying anything.) I was at the very end of the mauka wing and the service elevator to get there was super run down and shabby. I got to the room and the carpet is tired, it's small, the 2 balconys just mainly see parking lot, and the convention room. There was a public hair in the bathtub. It all just felt old and gross. I was splurging on staying there my one kona night before heading to the other side and I almost wanted to just leave to hilo side and sleep in the rental car. Kinda wish I had because the sound of the elevator kept me up all night. Those crappy rooms in that wing should absolutely not be full price. I've never stayed at an Outrigger before. What a horrible first impression. Very disappointed.

Overall we loved our stay at the Outrigger! Positives: Nice rooms, views, and amenities. Faith and the other staff at the Piko coffee bar gave us excellent service and we loved the drinks and pastries there. We had some excellent dishes at Piko as well including the vegan chowder and the Northern eggs benedict. And the front desk staff let us switch rooms after our first room had a crying baby next door. I liked the wristband room keys that could get wet as well. Negatives: The wifi was out of service for about half of our stay (about 5 days). The prices, quality, and consistency of the dishes at Piko could’ve been better. The first time I ordered the pesto pasta it was awesome, but the second time it had no pesto on it and was just a coconut cream sauce. Also, the vegan indicators and options at Holua could’ve been better.

This place is lovely! Relaxing, tidy, friendly attentive staff (shout-out to Faith at the coffee bar for the banging macadamia chai lattes and Mike at the pool bar for his epic MaiTais), perfectly located, just far enough away from the shenanigans of Kona village to actually relax but get there easily if needed. There's a shopping complex nearby but you'll need a car to get around. There's one pool but it weaves around creating two zones, one is adult only which is a very thoughtful feature.