Hampton Inn Troy

We enjoyed a nice hot breakfast. There was plenty of room to sit and eat. The staff was very helpful.

Nothing to complain about. This was our first stop on our journey and we had a pleasant night

The location was fine. Close to shopping and restaurants. Room was quiet despite the busy road outside. Nice water pressure in the shower and plenty of hot water.

The bathroom floor was not as clean as it could have been. Someone forgot to vacuum behind the bathroom door. The TV cabinet needs repairing/replacing due to doors that do not hang even.y and the shelf under the refrigerator is falling apart.

The location The complimentary breakfast

Taking a shower was difficult due to the tubs bottom, it was not flat like most tubs.

Katelyn, who checked us in, was very professional. Everything was downhill from there. The hallways leading to the rooms had limited lighting and were very dark and cavernous-looking. Hall wallpaper was stained or peeling. We also had issues with our room: - The toilet in the bathroom made so much noise you couldn’t hear yourself think - The shower / tub was filthy - not from loose dirt that you can wash away with water, but ground in dirt you need to scrub away with elbow grease and Comet. The front desk clerk that checked me out said all bathtubs were going to be refurbished as they were quite worn. I am not sure what being worn has to do with keeping the bathtub clean and free of dirt and grime. - The bathroom sink did not drain - The fruit and veggies we put in the refrigerator froze and had to be tossed - Lighting in room was not adequate enough for reading I have been a Hilton Honors member for decades and this was not at all what I expected from a Hilton property. It is time to take this hotel out of service and do a complete makeover before you have more unhappy customers. The following night we decided to stay at an IHG property. What a difference - compared to the Hampton, this was like the Ritz Carlton, and was less expensive.

This is the second time we’ve stayed at this Hampton Inn in both times with a very comfortable quiet night sleep. Great complimentary breakfast and outstanding staff. Kayla that manager checked us out when we left this time and couldn’t have been nicer if she tried. Joyce, who over saw the continental breakfast was as sweet as could be as well.