The Club Hotel and Spa

The reception staff are very welcoming, although in general we failed to experience the ‘amazing’ staff presence/enthusiasm other reviews have mentioned. Very clean rooms, although most are very close to the main road so there is some noise from that, although nothing that kept us awake. What did keep us awake though, until well after midnight, was the noise of the music from the private event in the function space directly below our room (218) and the very loud chatter and laughter from those enjoying the event who were on the outside patio, which was directly beneath our room. When I went down to reception at 00:20 in the morning reception said they could ask for the music to be turned down (like that would happen) but that was all. Being as the hotel wasn’t full (reception confirmed when I asked), why were we put in a room directly in the line of the event noise when the hotel knew the private event was going on?! It ruined our experience of the hotel really as we were there for a relaxing break for a few nights to escape some family health dramas. So long as you’re mobile on foot, it was a great location for the shops and restaurants, and not too far from the bus station. Breakfast was adequate, but not 5* standards. The ‘smashed avocado on sourdough’ was more like shop bought guacamole on white toast We visited out of season though, so wasn’t expecting the breakfast offering to be particularly big, but there was plenty enough variety for a long weekend stay.

We booked into this hotel after our flight was cancelled. From walking through the door, the person on reception was super friendly and helpful. We had a lovely welcome and everything was explained clearly. The room was just what we needed. It was very clean, the shower was brilliant and the bed comfy. There was a mini bar in the room (very expensive but it is what it is). Any query we had was answered quickly. Unfortunately we did not get the name of the person on the front desk but she was lovely and recommended the chips in the restaurant which were indeed delicious! We enjoyed using the onsite bar for food in the evening. When we return to Jersey we will definitely stay here again.

Lovely staff and very nice room, overall we had a great stay our only complaints would be that the spa is feeling a little tired and the steam room wasn’t working on our visit.

Great Service, clean and comfortable, would definitely stay again. 5 minutes walk into the centre, so great location, but nice and quiet

Lovely hotel - very helpful staff - very convenient

Pleasant hotel rooms, nice breakfast. Friendly staff.

Fairly central location but it did not feel like it.

Overall satisfactory service but abit let down because A/C not working in room in this hot weather. Only offered a fan not moved to another room

Brilliant The little touches made it feel special

Great staff