Mirage Inn & Suites

Location

Staff is very rude and unhygienic

The beds were comfortable.

I specifically asked for a handicap parking for my disabled son. When I got there there were two open handicap spots and the staff asked me to park in the garage anyways. The room was clean but not cleaned thoroughly.

The room was clean and quiet. Parking was very tight, but available and free. Staff was friendly and helpful. I’m keeping this as my number one place to stay when we go to San Francisco

There are no elevators and you must climb stairs from the parking up to the rooms. But for the price and the amenities it’s worth the extra effort. And I am in my 60s my husband is in his 70s.

The location is nice for the Outer Sunset. The room was very clean and comfortable. The prices are affordable. The floor is keyed for entry so is safe. However, the main issue is the desk is not staffed at night, and there was domestic violence occurring in a room 2 down from us on the first floor. I called police twice in which the second time, the situation was resolved. I called the hotel during that time and no one answered. If I’d been able to reach the hotel, I would have felt better. As it was, it was up to us to try and help. I have sympathy for running a hotel and imagine this scenario is a nightmare for the owners as well. Not sure what the solution could be, possibly an answering service that handles at night calls.

The location is great.

The shampoo and the soap are very cheap. We are running out of shampoo one evening but no one answered at the front desk.

Avoid this place at all costs. My stay at Mirage Inn and Suites was one of the worst experiences I’ve had anywhere in the world. From arrival to departure, the entire experience was frustrating, unprofessional, and honestly shocking. If negative stars were possible, that’s what this place would deserve. We were overcharged for both the room and the deposit, and trying to resolve it was a constant struggle. The front desk is rarely staffed—you have to ring a bell and wait, sometimes an unreasonable amount of time, just to get someone to acknowledge you. When staff do appear, they are unfriendly, dismissive, and lack even basic customer service. No greeting, no eye contact—just attitude. The level of unprofessionalism throughout the property is unbelievable. Staff act as if helping guests is an inconvenience. Simple questions are met with irritation, and even basic requests feel like you’re asking too much. On multiple occasions, staff came to the front desk wearing nightgowns, which is completely inappropriate for a business setting and gives the impression that the place is being run casually out of living quarters rather than as a legitimate hotel. The owner, an older man, was by far the most difficult and unpleasant part of the experience. He was rude, visibly irritated, and quick to raise his voice instead of offering solutions. Rather than addressing concerns, he avoided interaction altogether—refusing to come out from the back room when we asked for clarification about charges. We stood there for about 15 minutes ringing the bell repeatedly (at least 15–20 times), and he ignored us. That level of disregard is completely unacceptable. Interacting with him felt confrontational and uncomfortable. He was dismissive, uncooperative, and unwilling to take responsibility. Instead of resolving issues, he made everything more stressful and unnecessarily difficult. It genuinely felt like he was trying to avoid guests rather than assist them. Even asking for basic items like shampoo or soap turned into an unpleasant interaction. Items were handed over carelessly, without courtesy or professionalism. During checkout, requesting a receipt led to yet another frustrating exchange filled with attitude instead of assistance. We were not the only ones dealing with these issues. Several other guests checking out at the same time were also complaining about overcharges, rude treatment, and lack of service. Everyone was met with the same dismissive attitude. There was no effort to listen, no attempt to resolve concerns, and absolutely no sense of customer care. The room itself reflected the same neglect—torn sheets, stained and damaged curtains, and worn-out, discolored towels that clearly should have been replaced long ago. The condition was unacceptable and showed a lack of basic upkeep. To make matters worse, a couple of guests mentioned that the owner’s behavior late at night was frightening. One female guest, who was checking in close to midnight, felt so threatened by his demeanor that she was visibly shaken. That is deeply concerning and completely unacceptable in any hospitality setting. Because our concerns were ignored, we felt we had no choice but to contact law enforcement and file a report. We will also be submitting formal complaints to the Better Business Bureau and other agencies so this behavior is properly documented. I’ve stayed in hotels all over the world, including in places with far fewer resources, and I have never experienced anything this unprofessional, disrespectful, and poorly managed. This was not just bad service—it was a complete failure of basic business standards. Save your money, your time, and your peace of mind. Do not stay here.

I strongly advise against staying at Mirage Inn and Suites. My experience was extremely disappointing and unprofessional from start to finish. The hotel is run by a husband-and-wife team who are also the owners and work the front desk. Unfortunately, their behavior toward guests was consistently rude and dismissive. The front desk is often unattended, requiring you to ring a bell and wait, and when they do come out, they don’t greet you and act as though assisting guests is an inconvenience. We were overcharged for both the room and the deposit. When requesting basic items like shampoo or soap, they responded with clear irritation and handled the interaction disrespectfully. At checkout, asking for a receipt was met with attitude. When we questioned the way we were being treated, we were told to leave. At the same time, several other guests were also complaining, and they were treated just as poorly. Instead of resolving concerns, the owners dismissed everyone and walked away. It also appeared that they may be living on-site, as they would disappear into a back room for long periods and return slowly, sometimes dressed in nightwear, even when guests needed assistance. The room conditions were equally unacceptable—torn sheets, damaged curtains, and worn-out towels. Overall, this was one of the worst hospitality experiences I’ve had. The lack of professionalism, poor customer service, and poor room conditions make this place not worth the money. If others have had similar experiences, it may be worth reporting them to the Better Business Bureau.

The front desk staff is not pleasant. The woman who took my information seemed annoyed at my presence and did not explain the purpose of the additional charge. When asked if my room was in a less noisy location away from the cultural center she seemed argumentative as I tried to e plain why I didn’t want a room near the center.

The dirty bathroom had someone else’s pubic hair in the shower, the floors look like they haven’t been mopped for a while, the paint touch ups are terrible, the room dull, the bed had two thin sheets as the linens, the coffee maker had one very old set of coffee supplies, and the room had absolutely no noise insulation. Do not even try to park a full sized cat in the parking lot!

Terrible service! I asked about my reservation an he was not helpful at all then cancelled it. Have been here in the past and he is always mad and rude.