Hilton Garden Inn Knoxville West/Cedar Bluff

Great location and friendly enough front staff.

The toilet was disgusting 🫣 The shower wouldn't drain and that's gross. The rooms were not insulated in the least bit, you could here everything everywhere which was very hard to sleep or even relax. There was also extremely loud trash pickup every morning around 4 or 5am, with no warning when we checked in. The water was not hot at all. We purchased swim suits just to find out that the pool and the hot tub were "out of order" when we had just asked if they were both open about 30 mins prior. The bar/restaurant staff was extremely rude, to anyone that wasn't drinking alcohol. We spent our money elsewhere. There were multiple signs for vending but no vending available. The selection in the grab and go was limited unless you wanted a candy bar. Although was a great location, the property was poor and the price was way too high for zero quality. We will be staying at one of the other hotels in the area in the future. Even the Super 8 was in better condition. This is hotel is not worthy of the Hilton Garden name.

DIDNT EAT BREAKFAST THOUGHT IT WAS PART OF FREE BREAKFAST.

The Beds where terrible very hard and uncomfortable for the price hilton change for room a comfortable mattress was very much seeded

Clean, easy to find. Close to everything I needed

Clean & friendly. There are two individuals who went out of their way to make our stay memorable. First is Ms. Sharon. She has the best southern personality and greeted us with open arms. Like we were family. And the other individual was Billy the cook and oversaw the breakfast area. They both are the best. They both should be recognized by the Hilton Hotel for outstanding employees!

N/A