The Champlain Waterfront Hotel, an Ascend Collection Hotel

Great location. Room was really nice. Staff very friendly.

Ac didn’t cool enough Breakfast food was cold

Very clean and location

The location.

Close to downtown shops and restaurants. Clean and comfortable. Free breakfasts a good option to have. Parking turned out to be ok even with construction fence limiting so of the options.

Small vanity with minimal countertop No clothes storage areas except for a few hangers. (No drawers).

Loved the location. Unfortunately it rained all weekend so were unable to walk and enjoy waterfront activities or walk the Main Street. To me it is a beautiful boutique hotel in the middle of the city. It was so clean and fresh from the moment you walked through the door and the rooms were superb. The staff were very professional, friendly and helpful.

We stayed for two nights and the breakfast did not have a lot of variety. I am diabetic so need protein in the morning. Both mornings were tired looking omelettes and sausages. There was only white bread offered for toast. Saying that, the breakfast was more substantial than most hotels.

Location

We were told we an upgraded room. However, the wallpaper was peeling. There was no cover on entry door light. The toilet would run randomly throughout the night which was disturbing. We purposely stayed because of the breakfast offer. However, the coffee machine was out of order and the hot breakfast was stone cold.

Was close to the waterfront, people were friendly. I had my dog with me so I stayed in the basement in a small room

Parking is shitty, I had to use the secondary parking which was up the street and the first left, was raining so I had to wait until the rain wasn't so bad and then walked back to the hotel with my dog. Then when I was going to check out. I had to walk to get my truck and park it close to the hotel. Fortunately some parking in back of the hotel freed up so I was able to get my stuff back in the truck without hauling it all the way up the road, continental breakfast was as crappy as a continental breakfast usually is, cups are too small. The coffee machine in a room stopped working. There was no microwave for me to warm something up. The fridge was barely cold. People above me were noisy for a little while. I would not return to this hotel.

The location

My safety was compromised on the first night (April 20th- 22nd) by giving access to my room to a total stranger who happened to be another customer. I was terrified as I was alone in my room and thought I had complete privacy while someone opened my door. I was lucky enough to run to the door before they could gain full access to me and my room. I was traumatised and fearful of sleeping that night and thereafter. Nobody came to my room to address this very massive safety breach. The next day, I happened to be in the lobby and the Manager on duty casually mentioned that he heard about what happened and apologized. An apology is NOT a resolution to what had occurred. I took the liberty of sending their corporate office an email and NO ONE has responded till date. No compensation was offered. I will NEVER recommend this place.