Rodeway Inn Elko Downtown Area

There is nothing positive or negative I can say about the Rodeway Inn because Booking.com did not give me the opportunity to stay there. My comments and score are directly pointed to Booking.com and NOT the Rodeway Inn and its staff. I will add the receipt of this request to conduct a survey is a testament to their knowledge of what is really happening with their customers 😡

This review is not a reflection of the Rodeway Inn or its staff. I'm highlighting an issue pertaining to Booking.com. In this case, they confirmed me into a hotel that was overbooked, so upon arriving from Australia at 10:00pm after a grueling 36-hour travel experience it was not the news I wanted. The hotel actually advised Booking.com of this situation well before my arrival, however Booking.com failed to notify me. So here I was in a foreign city where all accommodation options were fully booked out due the conference I was attending. If it was not for the kind gesture of the Rodeway Inn management to find me alternative emergency accommodation I would have been screwed (sorry, that is the nicest way I could say it). Booking.com have lost all sense of understanding "service and support" and need to get their act together. Unfortunately, I have some other commitments through Booking.com later this year which I cannot cancel, but any new future bookings will be done through another provider. I will also add I have been using them regularly for 4 x years now and this is not the first time they have let me down. Time to move on and deal with someone else. I'm over them 😡

The location was good and it looked ok online

When we went in, the room smelled like cigarettes and there was a long ash on the inside window seal. Went to the front desk and asked for a different room and let them know. Their smoking policy was “no smoking” and a $200 fine. I wanted to let them know and get a different room. The man behind the desk did not say a word and huffed and puffed for almost 10 minutes in front of the computer. With an attitude he handed me a card and said “Upstairs is the only one I have.” We initially had a king size bed and the new room had two double beds that were tiny. The bathroom was not clean, the baseboard heater in there looked gross and was separated to where you can see the coil. The outlet I plugged my phone in in the wall by the bathroom did not work. The mini fridge hummed so loud I couldn’t sleep. Also, the vacancy sign never changed so I know that was not the only room available. Horrible customer service. If you don’t like your job, go somewhere else!

Tonya was amazing and she is the reason we will be back in October and next race season.

The place under some renovation so that’s nice, so the dust and debris I won’t complain about but the cigarette smoking outside is bad we can smell it in our room. The breakfast could be better, it’s just a few fruits, juice, dry cereal and a pastry. Other than that it’s a good quiet place.

Room was spacious, bed was comfy, amenities were all in good working order.

Only thing I didn't like, and this has been a problem with other locations I've stayed, is the toilets are too small.