Tivoli Carvoeiro

Staff are exceptionally kind, helpful, and friendly! Beautiful view from sea-view rooms; garden view room quiet and peaceful. Complimentary tuk tuk to certain beaches/spots was very helpful. Food was delicious.

No direct access to beach or trails from resort which surprised me - you have to walk on some pretty busy car roads first to get anywhere. Showers can’t close all the way so have to be very careful otherwise water gets out. I stayed in a sea view room first before moving to the garden view, and the sea-view room I was in didn’t have a desk inside the room so I had no where to try and sit and use my laptop or eat a snack (but the garden view did). With the sea view room there was a table and chair in the outdoor terrace but I didn’t always want to be outside. These things surprised me given the resort’s rating and price.

Friendliness of staff. Was treated on my birthday with a surprise cake and champagne.

Nothing

Location of the hotel is great right next to the 7 valley hiking trail, which was a good hike over rocky terrain and my wife doesn't like all the steep slopes and cliff edges but she coped very well and enjoyed the hike and beautiful scenery. The Gurkha kitchen in Carverio is an excellent restaurant you must go there the food is absolutely phenomenal hence 4.8 on trip advisor. Our cab driver from Uber suggested that if you want to eat well do your research and choose restaurants that have 4.5 stars and above. This was so true as we went to a few Jota Lita and Carverio Steakhouse Faustinos terrible had to send the food back because a steak at Jota lita was so salty and a lamb dish at the steak restaurant was stone cold. We were looking for the real taste of the Algarve but Carverio failed to deliver on many occasions with the food ,even though there are many restaurants within easy walking distance from the hotel . Do not go to the two restaurants either side of the beach in Carverio it is a tourist trap and you will be conned. Now to the hotel our room had mould on the grouting of our shower enclosure, which was big but could have done with a double sink as the hand soap was at the furthest end of the bathroom and not next to the sink where you would think it should be. Housekeeping is not great debris left on the floor in our bathroom and not cleaned properly. The housekeeper even left her key in the lighting box . The view was great as we had a room on the 4th floor with an ocean view but this was spoilt by the ongoing building works to shore up a collappsed cliff. The other downside to being on the 4th floor with great views was the disturbing noise from the buffet restaurant above our room. The noise woke us up constantly from 7am to 10.30am with people constantly pulling out chairs and tables. The pool area is ok, but the sun loungers are so uncomfortable ,I don't expect this from a 5 star hotel . The towels for the pool are often dirty and not been washed properly. Lots of people take about 3-4 towels each and iam sure they just refold them when people put them in the dirty basket and don't wash them at all. There were broken tiles around the restaurant area of the pool for around 5 days into our stay and only on our 5th day was a cleaning sign put over the broken tiles to avoid people tripping up or even cutting their feet on these jagged tiles. Bar staff were constantly walking past these broken tiles and they couldn't even be bothered to report this . Staff training amiss I think!! As from previous comments about the food at the Tiovoli it is very expensive for what you get and peoples expectations are lowered even more when they receive the food . We had the buffet breakfast which to be honest wasn't that great .When you arrive at the restaurant for breakfast you are taken to your table to sit down by a waiter. He doesn't take any Tea or coffee orders and just walks away you have to wait for another waiter to come over and ask you if you would like tea coffee or orange juice and this always took forever. The waiters also serve the orange to you but all other juices are help yourself. Very strange!! The omelettes are always cooked by the same chef and he still burns them every single time no wonder customers are always leaving them on their plates. The hot breakfast sits under closhes which in turn steams the food so you end up with soggy hash browns and scrambled eggs that have all the protein seeping out of them and looking awful. On our final day at checkout there were around 4 staff members at the front desk all chatting with each other, the checking out process was done efficiently, we sat down on one of the sofas while we were waiting for our private taxi to take us to the airport and on the sofa opposite us someone had left a dirty tissue and there were some leaves on the floor . Now if those reception guys were paying attention and doing there jobs properly they would have called housekeeping or put on disposable vinyl gloves to pick up the mess left behind by other guests. This is totally unacceptable and these comments are what let's this hotel down . Attention to detail is everything, you are charging a high price for guests to stay here who expect certain standards and upon our stay they have clearly been lacking.

Kids loved the place, staff was very kind! Sayury in kids playground was amaizing!

Stunning setting overlooking cliffs and ocean! Beautiful facility with all the luxury assets.

There is nothing to dislike!

The staff, view, food amazing

The only complaint I have is that the location of the room. It was in the farthest of the corridor. My wife has had two knee operations in one year.

Tivoli Carveiro is a stunning hotel in the Carveiro area of Portugal. Clifftop location with beautiful ocean or garden views. The hotel itself is smartly presented with stylish rooms. Cleanliness is 10/10 Staff are friendly and helpful. Breakfast is also 10/10! Really great selection of fresh and tasty foods available. HOWEVER… a couple of drawbacks during the stay…. Ordering drinks from the bar and waiting anywhere between 20 and 50 minutes for them to be served…. Not good… at one point I observed 4 people behind the bar just chatting for a prolonged period whilst we were waiting on drinks. Quite a few of the bar staff seemed inexperienced and not at one with their systems. Pool menu is hit and miss. I ordered a Chicken Caesar salad - at €22 I expected that this would be served with some warm grilled chicken, but it was cold and not the best quality. It was average at best. Chicken Poke bowl was better, but even that was served with overcooked dry chicken. There were coastline protection works taking place on site during our stay which meant that our view of the ocean was actually of a huge pile of muck and we were woken at 8am whether we liked it or not by the sound of the machines/diggers at work. A selection of beautiful restaurants within walking distance and a few bars available for those wishing to partake. Overall an enjoyable stay, would have been top notch if the flaws in service were ironed out and the works were not taking place.

This is our second stay at Tivoli Carvoeiro. My husband chose it to celebrate his 60th birthday because of the location and the hotel service. We booked an ocean view room which had the perfect views. What stood out the most about this hotel is its customer service. They organized special treats for my husband’s birthday in the room and also a small cake at the restaurant The One where we had his birthday dinner. The front desk was extremely helpful giving us a map of the area, provided me with a firmer pillow when requested and organized our bookings at The One, the spa and 3am transport from the hotel to the Faro airport. Whenever we asked a question, they answered with enthusiasm and positively. The food at The One and the breakfast buffet were exceptional. The variety catered to all dietary preferences. The breakfast buffet had a fresh omelette and waffle station, healthy fresh juices and even DIY mimosas. This will definitely be a hotel we would go back to when we’re at the Algarve.