Sun City Hotel and Casino

A relaxing mid week stay. Awesome time. Needed the rest and relaxation So much to see and do. Hiking trails are fantastic.

We traveled with family members who haven’t visited Sun City before and they were amazed at the experience. We showed them the best time . We extended our stay because it was so hard to leave.

The hotel staff were very rude and did not want to assist me with anything maybe they seen me as a 27 year old boy and thought they could disrespect me I support all sun international hotel and casinos but I'm really disappointed with the suncity hotel reception

It was the end of the year and a very busy season, so I understand that the hotel was under pressure. However, considering how expensive this hotel could be, I believe it should employ more staff—especially housekeeping. The cleanliness of our initial room was poor enough that we had to request a room change. Afterward, we were given a larger and much cleaner room, so I won’t go into further detail about that issue. Another inconvenience was how difficult it was to reach staff by phone. On several occasions, we had no choice but to go directly to the reception for assistance. Housekeeping was done at very irregular and unexpected times (either around 9 a.m. or as late as 4 p.m.), and whenever we requested something, we had to wait over an hour. We were told that bedding for the sofa bed would be delivered, but it only arrived around 9 p.m., nearly two hours after our request, by which time the children were already asleep. Breakfast was up to the standard overall, but it was disappointing that you had to pay extra for decent coffee. The complimentary coffee was extremely bitter and not enjoyable. The worst issue, however, was the loud music from the pool area, which continued until around 2 a.m. It was so loud that it was hard to sleep. We also visited the Palace Hotel hoping to see the “Lost Garden,” but we were stopped by a security guard and not allowed to enter, even the lobby. The way we were treated made us feel unwelcome, almost like intruders. I have stayed in many hotels across different countries, and I have never experienced being blocked at the entrance in this way. In contrast, Sun City Hotel shares the same entrance as the casino, and there appears to be no proper control to prevent casino visitors from accessing the hotel room floors. We chose Sun City Hotel mainly because it's the only hotel there that offers a family room for four people, including children over 12 years. Unfortunately, we regretted that decision. That said, aside from the hotel experience itself, the surrounding facilities—such as the golf course and the natural environment—were truly excellent and enjoyable. We liked the experience in Safari and water park as well. I would like to visit the area again, but the negative memories from this stay make me hesitate.

We had a wonderful time, kids had spent more time in the pools and the Dj at was playing good house music.

Overall great experience with world class facilities. All you need in one resort, visiting for more than 40 years now

I was not impressed with Sun City Hotel Escapes compared to the Cabanas. The hotel room did not look maintained and was also not cleaned properly. I would prefer booking at the Cabanas for our next visit.

The service, the room, the ambience and the food was on point, keep up the good work. I can’t wait for my next trip.

One does not expect a premium hotel to have floor areas with lingering smells of blocked sewage drains and breakfast service with burnt pastries. But this is what you get at Sun City Hotel, while paying a premium for the room. Staff sit on their phones watching social media, and appear bothered when you try to get their attention to assist you. It is really a pity to see how the place deteriorated. Be prepared to be woken up in the middle of the night to loud, drunk guests who do not consider that others are sleeping.

Sun City is a nice place for a family outbound with lot of water activities. The resort can look at reducing prices of hotel / water world activities.