Sun City Hotel and Casino

Overall a good experience. Amenities/activities are plenty. But the room needs attention…. Mold in the bathroom, cabinets show wear(peeling wood) Carpets in the hallways show wear as well. I could tell that once this was a gorgeous facility. I understand that the pandemic hit hard, but I’m not sure that these things weren’t present pre-pandemic

Amazing experience. Staff are friendly and the breakfast was fab.

The amazing vacation I've ever had in my life ❤️

The people in room 513 was very noisy until late at night making it difficult to sleep. On the casino floor it was difficult to get someone to assist with the machine when it jammed. Otherwise the stay was excellent and enjoyed the breakfast which was as good as always

Room was dirty and not cleaned for days.

Covid rules were not universally applied (sometimes the bus would get sanitised while you wait but mostly not, sometimes you were allowed to sit next to your family members on the bus and sometimes not). Rooms were clearly never vacuumed. Room service food is definitely not recommended. To add insult to injury, Sun international started offering a 4-day stay for the price of 3 days at The Palace which worked out cheaper than the 3 days I paid for at SoHo. Wish I could get my money back and go holiday somewhere else.....

The cleanliness of the room was not 100%. The hotel and room are run down, especially considering the price. I had a terrible client service experience. They forgot to take my credit card imprint at check in. After I put my dinner on the room and went to bed, the reception called me so I go back down to give my credit card imprint, I asked if I could do it in the morning because I was in bed already, the employee did not answer my question and went on to repeat the whole reason why I had to do it. She finally said after I requested an answer to my question that I had to come down that night, which I did. No effort was made to accommodate me or compensate for their mistake.

It was a nice hotel but for the price the rooms could have been a little cleaner. A huge baboon also visited me as well.

What was extraordinary about our stay was the seriousness with which the whole resort is taking cleanliness given the covid19 situation. There was an abundance of hand sanitizer and the staff were visibly cleaning and ensuring that spread of germs was not going to be an issue. Staff at soho were very courteous and efficient and the room was comfortable and clean. My only criticism was the Bocada restaurant at the Cascades. The prices of food are exceptionally excessive whilst the food itself was exceptionally average. The ambience needs to be improved as does the service of the staff.

Great, staff very helpful and freindly.