Portofino Island Resort

Beautiful view

Our condo was very outdated. The room smelled like complete smoke. We complained to the staff but due to limited availability there were no other rooms The refrigerator didn’t get cold and leaked. There was a non working smoke detector. I am very disappointed with my stay at Portofino again.

Everything

We absolutely loved our stay. The pool was great, the condo was fabulous, the communication was great, the view was beautiful, the nachos by the pool were awesome. The only downside to the entire trip was there was no breakfast options in the onsite restaurant for the weekend that we were staying. We had a great time and plan on visiting again. An added plus to our mini vacation was that circumstances were just right to request a late check and we were able to spend our Sunday in the pool before driving home later in the day for home.

I was charged $1450.00 to cancel my reservation. The final price contained $1200 in addition to tax and room fees. I immediately canceled but was only offered a partial refund, only 50% of the transaction. I cancelled the room within 3 minutes of making the reservation. Prices are misleading. I lost significant money for never staying at the resort. Shameful.

This place is a paradise. You don't even have to leave the property to enjoy a full vacation, although we did explore Pensacola and take advantage of lots of activities off the grounds. The spa experience was awesome. My wife and I had a very relaxing couples massage. We took advantage of the extreme package offering access to all of the activities and did it all! The Jet Skis were a lot of fun, the kid enjoyed the water park and the beach was beautiful. White sands and clear water. This is one of the best vacations we have ever had and would definitely recommend.

Beautiful views! Clean and comfortable accommodation.