Pestana Grand Premium Ocean Resort

We had a great time in Madeira, but we were disappointed with this hotel. On arrival, there was hair and nail clippings on the bathroom floor. Our mattresses were really uncomfortable. They felt as though there was a thin layer of cardboard on top. Air conditioner was broken and after three calls to get this fixed, I was given a fan and was told they were ordering a part. When I later asked if we could delay our checkout for a couple of hours, they told me they could not as someone would be using our room. They should not be putting guests in a room knowing the air conditioning is broken and it makes me wonder how long it’s been that way. The website says there is a shuttle into town, which there isn’t. You have to take the bus or a taxi. I paid for half board and we were only able to visit one of the three restaurants for dinner (once) due to them being booked up. I tried to reserve tables the day after we checked in, so I find this completely unfair. When I expressed my disappointment to a hotel staff member, he told me they were at maximum capacity. I spoke to another family who had booked into the Italian two nights in a row somehow, yet myself and my son weren’t accommodated at all. We at at the buffet at the restaurant every night aside from the one night at the Moroccan. Pros were that there was more than enough chairs at the pool. We didn’t have to fight for them. The location is beautiful and you can walk along the promenade. Staff were pretty friendly.

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This property was amazing, the location was great staff and service was beyond our expectations. I would gladly stay at this property again. Highly recommend this place.

It is meant for really old people. If you are a yound couple, don't go. Find something closer to Funchal city. Hotel is ok,facilities are ok.but the crowd is old. Really slow. Evening entertainment is average and slow.

First of all, it's not a five star hotel by any stretch of the imagination! They advertise three restaurants but the good specialty restaurants are only open one at a time, hard to get into and out of our 10 day stay we were limited to 2 meals in these specialty restaurants. The rest of our meals were in the buffet. And who wants to stand in line at a coffee machine for a cup of breakfast coffee. In a five star hotel service is paramount! The rest of the hotel was average.

Wonderful hotel loved the view from our room. From start to finish excellent time. The restaurant manger was amazing and his staff. It was my sisters birthday and they made it an amazing day. Don’t let the grumpy reception staff put you off. Once in the hotel you will love the gardens, the pool, the rooms. Highly recommend

Generally very satisfied. Well run and maintained hotel. Staff efficient and friendly. Facilities up to 5 star standard. Buffet Food was good but could have been a bit more varied.

5 stars plus

Classical high quality PESTANA Group style 5 stars Hotel, great location with full ocean view from public pools, great warm staff and amazing international breakfast.

I can’t fault this hotel one bit !!!! Hotel and all staff excellent,I highly recommend this hotel and will definitely be back :)