Pestana Grand Premium Ocean Resort

This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day

Terrific stay. Beautiful hotel. Sea view to die for.

see the ocean and the sun born everyday

Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.

This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.

Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes

The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk. There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian. Overall it is a great place to stay and I would most definitely recommend it.

Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.

Location is good, very very quiet which contributes to relaxing feeling. Very beautiful surroundings too. However don’t expect a 5* experience. It is a solid 4* at best. Stuff is polite and welcoming but won’t stray from a narrow set of responsibilities. The food in the half board dinner and breakfast is good but not exceptional, it has enough variety but will not blow you away. The rooms are ok, good size LCD screens and generous size area with a good ocean view from most rooms. The beds were disappointing - very very firm (gave me a back pain). The pillows and the linen were just ok and cleaning was just passable (There was a lot of dust left on the bedside table for example, pillows were not straighten or arranged nicely). So don’t expect a 5* experience and you still can have a great holiday. Madeira is beautiful island, and the weather was surprisingly good - not hot not cold - just perfect. So you will be more than satisfied with your holiday but you will find the hotel itself slightly lacking the 5* monicker compared with mainland, UK or even the canaries. Hotel itself is pretty but cracks are showing here and there.

Spacious rooms and lovely pool and grounds. Decent gym for a hotel. Very good staff - friendly and efficient. Good selection of buffet food at breakfast.