Pestana Grand Premium Ocean Resort

The facilities and amenities were wonderful and location was good with easy access

Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.

They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!

Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.

Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.

Excellent location with everything you would need

We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.

Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.

Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.

Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.