Kimpton Hotel Fontenot by IHG

From check-in to check-out, the warmth, attentiveness, and genuine care of the staff were clearly evident and a top priority. I loved the cleanliness of the property, the dining options, and the variety of activities scheduled throughout the week for guests. When friends came to visit me at the hotel, they were also impressed with the overall experience. Having worked at the Ritz-Carlton for years and toured the one in New Orleans, I came to truly appreciate my decision to stay at the Kimpton Hotel Fontenot. The customer service was on another level and consistently superior. Jerna, at the front desk made me feel like family from the second I checked in. Loved her! The familiar face was there to greet me, hear about my trip and what I had planned for each day. She was always eager to give me recommendations and ensure everything was comfortable. Ross was a gem helping is with our bogs, Sonny at Gospel coffee, and our bartender Jonah at Peacock were quick and attentive. They were ready to help us and share their knowledge of their crafts. The staff made my first visit to New Orleans unforgettable, and I look forward to visiting the city and the hotel again for an annual reprieve.

Really nice hotel in a great location. Staff was very friendly especially Deaveon who was very helpful at the front desk

The entire experience was amazing! Everyone was pleasant and went the extra mile any chance they could. Special shout out to Ross in the Valet department, true rockstar!

The hotel was exceptional in every way, and the staff was the friendliest I have ever encountered. Special compliments to Ross, the valet manager. Very helpful in every way. A Plus service.

I loved the staff. Everyone was friendly and informative. The Peacock Room was beautiful. The food was delicious and staff excellent.

The maid service could have been better. We requested service and the young lady came late and did a half effort. She forgot to give us toilet paper.

My family and I stayed at Kimpton Hotel Fontenot, New Orleans, this weekend so we could attend a family member's 50th birthday party and the staff was phenomenal!!! Henry, Vaughn, and a cute little lady with blond curls went out of their way to make sure our stay was a comfortable one. Typically for me to do a review means something went terribly right or terribly wrong and I'm happy to say things went very right. Clean rooms with a boutique vibe made my day. It seems like no one cares about their jobs nowadays but these individuals were professional and friendly. Just want to say thank you to the crew that worked the weekend of April 17-19. Kimberly R.

Ross was very helpful loading our luggage into our car

I stayed at the Kimpton Hotel Fontenot for a work trip in April 2026, and overall had a really positive experience. The hotel itself has a great atmosphere modern, stylish, and comfortable, making it a nice place to come back to after a busy day. What really stood out, though, was the staff. Everyone was incredibly warm and welcoming, which made the stay feel more personal and enjoyable. A special shoutout to the door attendant, Jacob (“JC”), who went above and beyond. He was consistently helpful with directions, offered great local recommendations, and took the time to check in on me and my team throughout our stay. That level of attentiveness really made a difference. If you’re traveling for business (or even leisure), I’d definitely recommend staying here especially if you appreciate thoughtful service and a friendly, supportive team.

Ross & Carlos very helpful doormen!