Kimpton Hotel Fontenot by IHG

It was easy to walk to many of the areas we wanted to see.

Sometimes a little noisy lat at night with loud motorcycles. But not the fault of the Hotel.

This was our second time at Kimpton Hotel Fontenot. A special thank you to Deaveon, Emma and Alexandria who went out of their way to make our stay absolutely perfect. These three individuals welcomed us with a smile, checked in on us and made sure we had everything we needed. They are a true asset to your company and they are why we will come back in the future.

Beautiful and Clean hotel. The onsite amenities are wonderful and staff is friendly. A bit of a walk to the French quarter but nice area of the city.

Vaughn at the front desk made our trip!From the moment we checked in to check out he was our favorite person at the Kimpton! What a blessing to have him on your staff! Should be employee of the year! Treated us so wonderfully. We will be back because of the kindness and hospitality we received from Vaughn! THANK YOU for hiring this great employee!!!

Exceptional valet service! Lionel and Ross were incredibly accommodating and polite, always anticipating our needs before we even asked. They had the car ready promptly and made the entire experience smooth and stress-free. Truly outstanding service that made our stay even better.

We typically stay at The Four Seasons, however there was no availability at the time of a last minute booking. The hotel had good reviews on Trip Advisor, however I am perplexed how these reviewers gave the hotel a rating of more than 1 star. Upon check in, we noticed the in room refrigerator was not working and the door would not close. Since we were in a rush to leave the room and attend a dinner, we advised the front desk and they assured it would be fixed. When we returned to the hotel, the refrigerator was not fixed, however it was apparent someone was in the room to check it. There were several dirty towels left on the floor directly in front of it and nothing was fixed. This was where the experience turned far worse. I wanted to shower prior to going to slep and noticed the following; mold all along the base of the shower and it was quite evident this had not been cleaned properly in quite some time. In addition the water pressure was comical, it was on and off in spurts and the pressure went from low, to non existent. When i exited the shower, i noticed paint chips on the floor that were falling from the ceiling. the bathroom was essentially a health hazard and showed real neglect. When I finally got into bed, we noticed the pillowcases were somewhat dirty and the overall feeling of the room was quite unsanitary. In the morning we asked to speak to the hotel General manager or a manager on duty. Comically, we were told that there is no manager on duty until 1 pm on 12/26. We left a message for the GM and she never called us back. The Housekeeping Manager was alerted to our issue and offered to move us to a suite, which upon inspection by us had the same musty smell and mold in the shower. She shared with us that we would not be charged for the first night, however we did call the GM at the Four Seasons and they were able to accommodate us, thankfully. The Kimpton General Manager should be ashamed of themself, not connecting with a guest that had a horrific experience, under conditions that are quite unsanitary. DO NOT STAY HERE!! THE HOTEL IS FILTHY!!

Great experience. High level of service for the price. Exceptional service from Emma at the front desk especially who found my scarf and worked tirelessly to get it back to me. Great dinner service from Amanda at the Peacock Room and Olivia and Mechelle at King.

I loved the hotel and the food at the hotel was great! I hope I can come back here! The hotel was pretty close to everything fun and I went to a pelicans game and the stadium was only a 20 minute walk away

As soon as we step onto the property. We were instantly greeted by Ross. His customer service made our experience one of the best we’ve had . He went above and beyond to get us settled and recommended many places to try out for our first trip to here. And we tried all of them. I was not disappointed was anything. Our last day we were greeted again by Ross . My love husband texted the wrong number to get our vehicle ready for us . And Ross never received a message in the system. He politely explained explain to my husband the error he had made . But again Ross came through with his customer service and got us settled in a timely manner. I loved his enthusiasm. And we will de definitely be coming back.

What a terrible shame. This is such a beautiful hotel, so quirky and interesting, and I was so excited to stay here. I arrived with mobility equipment. Three bellmen stood outside the hotel, watched me struggle with my mobility equipment and my luggage, didn’t even bother to open the door. A homeless guy on the street open the door for me and held it. Front desk staff was horribly rude. Restaurant staff kept me waiting for 2 hrs and couldn’t be bothered to apologize or even be nice. Yelled at me when I asked them to take the $60 charge off my bill for items I never received after waiting for 2 hours. Not sure if they’re just horrible in general, or if they’re of the antiquated mentality that disabled people are invisible and do not deserve their time or attention. Either way, not good. One young man on the hotel staff, Semaj, was nice. Very nice. Very helpful. Went way above and beyond. He was the only one. Maybe they don’t like disabled people, or maybe they are just nasty in general. Either way, the energy is terrible, very bad juju, stay away. Just stay away. It’s such a shame. This is a physically beautiful hotel, very clean, lots of really unique features. I was so excited to stay here. What a huge disappointment.