Courtyard by Marriott Charlotte Matthews

Hotel and bar/dinner staff were amazing & had pleasant attitudes. The breakfast bistro staff was a little hit or miss on helpfulness depending on who i talked to but it was nothing to complain about. Rooms were very clean. The gym is clean and quiet. Drinks and dinner at the bistro/bar were good.

Location .

Staff was the absolute worst. I've stayed here more than 2 dozen times for work never been this disappointed and uncomfortable ever. Lady at front desk was rude and condescending. Fire alarm went off at 9pm (obviously that happens) but kitchen staff/server started the fire and then when we all had to come in from outside was absolutely so rude. The first room they out me in hadn't even been cleaned yet and the second room was so dirty and not kept up with. Again I've never had this expereince at this hotel until now. So im just so disappointed.

Location was perfect.

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Location

5 days at 7:30 am sharp they were cutting tile right outside of my room for 6 hours each day. 1 day they cut down 8 HUGE trees RIGHT OUTSIDE OF MY ROOM. The trees branches were hanging on my porch. When they cut down the trees about 1000 bugs came into my room. They allowed a whole hockey team of kids to run up and down the hallways for 3 nights straight until 1 am. On the last day of my stay they cut the water off in my room. I couldn't flush my poop down the toilet for 18 hours and I couldn't take a shower before I left and I had something important that I had to go to. When I called the front all they did was say sorry. I bought breakfast for all 8 days and they seemed like I was a criminal every morning when I actually went down there to get breakfast. They questioned if it was for me and they never had the drinks that they said come with it. Also there were stains on the blankets and on the couch and the porch was filthy.

Clean room. Great bed. Friendly helpful staff

Great staff! Smelled damp though.

Great service

This was my 3rd time staying at this location. I like it because of the office layout that the rooms have. However this room was a smaller configuration and it was not as comfortable. My office chair was broken and not very stable, the love seat was not comfortable either. There is also a limited and sparce hotel store if you will that is overpriced for what it has to offer.