HYATT house Emeryville/San Francisco Bay Area

Helpful staff, good food, clean environment!!!! Location was safe and convenient for shopping. I'd go back again. Family suite was the perfect size for my kids and I.

Breakfast was great, nice pool, and a super convenient location for getting to SanFrancisco, Marin, or anywhere in the East Bay

1. On day 2 of my stay, I requested trash and towel service only. My towels and trash were refreshed the next day, which was great. However, they never returned for trash or towels for the rest of the week! Please note I did NOT have my do not disturb door hanger displayed. 2. I walked up and down my floor searching for the ice machine. After 2 passes, I called the front desk and asked where to find ice. I was told ice is located on the 5th and 9th floor only. This is quite inconvenient, however, it is acceptable. BUT there should be some signage or notification to let people know where the ice is located, and a scavenger hunt and frustrated call to the front desk shouldn't be needed. 3. While on hold for 4 minutes to request a change in my level of service (see above) the recorded message indicated that custom omelet's were available at breakfast! However, the next day at breakfast, I asked a staff member who was behind the bar, if they made omelet's, and he said no. So disappointing!

I stayed in this hotel for almost a week; I travel with kids (2-16). All the staff was very kind and helpful. cleaning staff was very attentive and checked in with me every day if any of my rooms needed cleaning. First time visiting San Franscisco, very windy so the pool may have been a little for me, but for the kids it was amazing. Little bar areas and fire pit outside was good to just sit down and have a good drink. Hotel was very close to a lot of stores, even walking distance. If God permits and we every travel that way again, I will definitely stay there again for sure.

This hotel is good enough, but the parking situation is atrocious. I’ve never seen a parking lot with parking spaces this narrow. I’m guessing 50% of cars are scratched or dinged because of this. This was the single worst Parking design I’ve ever experienced in my . I expect far, far better from Hyatt hotels. The Wi-Fi is very slow with intermittent cut outs. Other than that, it’s what you would expect from a Hyatt house in this geographic area. Hyatt parking fees are becoming highway robbery. People think they’re getting a decent price for the hotel room, but the parking ends up being 25% of the cost. to me this bait and switch approach is below what I would expect from this chain.

Shout out to Lisa for making my check-in process fast and easy after a 52 hour train ride! Location, cleanliness met my expectations; with a variety of restaurants within a walking distance. Not to mention how close and easy access to Amtrak train station.

Princess at front desk was super friendly and welcoming. She also put us priority for an early check-in. Our housekeeping lady was very friendly and helpful in showing me directions to Target pointing it out from the balcony. She also gave us supplies when needed.

A great place to stay! I love staying at this Hyatt location. I rent what I call my own “apartment” when I stay here. I love that I have a Bay view and a balcony. The room is larger than my first apartment and comes with 2 tvs, all the dishes you need to make food and a very comfortable bed. I look forward to my next visit.

My wife and I stayed here for one night before taking Amtrak from the adjacent Emeryville station. The proximity to the station was the prime reason for choosing this hotel, and we weren’t the only guests staying there who were taking the train. The hotel itself was ok. We felt secure. The place was clean. The bed was comfortable. The staff we interacted with were friendly and polite. However, there’s no restaurant or bar except for Monday, Tuesday and Wednesday nights. I’ve no idea why, and the Reception staff didn’t know either. In fact they didn’t even know that the bar wasn’t open the night we stayed nor did they know what days it was open. The little market has a decent choice of beers if that’s your thing, and four different red wines at $40 a bottle - but no white wines! We ate at one of the restaurants at the adjacent Public Market and would recommend checking that out for its varied choice of bars and cuisines. Breakfast was a massive letdown. We were down for 7 am prompt which is when breakfast starts only to find that all the “hot” options were barely lukewarm so had clearly been sitting out for a while. The yoghurt and fruit was good but that really was it. I don’t understand the corporate or managerial mindset that looks at these breakfast offerings and thinks that they are appealing. Given the total lack of amenities at the hotel I was really surprised at the $200 hold that was placed on my card over and above the one night’s room rate plus tax etc. The hold was over $450 for a single night, and my bill was just over $250. I can stay at full-service 5* hotels and have a much smaller per-diem hold for incidentals etc. I only mention this as some travellers are on a budget and don’t have scope for these types of hold against their available credit. Would I stay here again? Probably not. The location is good for Amtrak and local dining but that’s about it. I don’t think the hotel represents good value for money and with no real amenities and a breakfast that falls way short of even the usual buffet fare it’s very hard to recommend it.

On a temporary assignment, traveling for work at the Port of Oakland. Hotel is clean. The ladies who do the cleaning, do an exceptional job, and they are very polite. The complimentary breakfasts are stellar and very helpful and convenient for hasty mornings before heading to the port.